• Solving first and second level incidents and responding to user service requests from

• Helping users with on-site support to fix hardware and software problems;

• Provide walk-in support at our two locations;

• Setting up laptops and other devices;

• Proactively work to investigate and fix IT challenges;

• Create end user documentation.

• Analytically and technically strong, with a taste for customer orientation, a customer

• Minimum of 5 years of IT Support consulting experience, preferably in an international

• Good network understanding;

• Able to accommodate/understand user needs within company policies;

• Installation and replacement of client hardware based on company policies;

• Implementation of local systems and end user software;

• Ability to work independently as well as in a team environment, effectively interacting

• Flexible regarding workhours;

• Must demonstrate ‘can-do’ attitude;

• Analytical and structured person with problem solving skills;

• Master degree, preferably IT, is a plus;

• Ability to travel internationally;

• Fluent written and spoken English.

• Stable employment in multinational company;

• On-going development opportunities;

• Work filled with challenges, interesting projects and great environment;

• Attractive salary based on a full-time employment contract;

• Work in an atmosphere of mutual respect;

• Benefit package including: private medical care co-financed by the employer Lux Med or