Responsibilities

• Support the servicing of a market or group of clients by providing excellent day-to-day client support, set up and training
• Assist in managing incoming client queries/emails
• Assist in training and support to maintain client knowledge of the delivery platforms and data.
• Assist in preparation of presentation materials in order to drive client engagement, added value and repeat business
• Assist in generation of client data reports
• Assist in client report delivery (software extract or analysis)
• Assist in the post-sales client onboarding process
• Work closely with Sales colleagues
• Assist in answering client queries about methodology or data reporting and support on-going Customer Education
• Support all pillars of the Customer Success function as needed

Skills

• Client-centric mindset
• Communicative
• Problem-solving & Analytical thinking
• Strong attention to detail, organized and able to prioritize workload.
• Ability to interpret data or experience in running reports/using data-based applications
• Knowledge of MS office/ Google products (Word, Excel, PPT, Doc, Sheet, Slides
• Team player, highly motivated and capable of working proactively
• Ability to learn quickly and succeed in a fast paced environment
• Knowledge of English as language, both spoken and written
• Danish at professional level is mandatory.
• Students from University programs (Bacc or Masters) from Media science/studies and sociology preferred. Minimum one year left in the program.
• Experience with audience analytics software (for example Advant Edge) will be viewed positively.

What we offer

• Kantine
• Culture club with activities with colleagues
• An environment that welcomes all questions
• Exciting projects where you can learn a lot
• Easy commute to the office by bike or bus/train.