Denmark Job Openings
Ganni
Customer Service Coordinator (student worker)
Copenhagen
October 2, 2024
GANNI IS LOOKING FOR AN ITALIAN AND/OR SPANISH SPEAKING CUSTOMER SERVICE COORDINATOR TO JOIN OUR TEAM IN COPENHAGEN!
YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU
As our Customer Service Coordinator, you will be part of our B2C Customer Service team, with focus on providing excellent experience and service for our e-commerce and in-store customers. The role involves being the main point of contact for our customers, key contact for our 3PLs and having a close collaboration with internal departments such as e-commerce, retail, tech, and logistics.
Working hours are Monday to Friday 9-17 CEST and we are looking for someone who can work 2-3 days a week physically at our office in Copenhagen, but with the flexibility to cover additional hours during holiday seasons.
Besides being responsible for daily operations, you will play an important part in driving the service area forward as our business continues to grow. You will be a key player in creating trust in all customer interactions and securing excellent customer experience by serving our customers with dedication and commitment. To succeed in the job, you thrive in a fast-paced, collaborative and agile environment and you are positive and independent with a can-do attitude. You are customer-centric by nature and your communication skills are first-class.
RESPONSIBILITIES AHEAD OF YOU
THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).
The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!
GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Customer Service team!
WHAT ELSE?
We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV.
BE BOLD AND JOIN OUR GANNI COMMUNITY!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community. If you have more questions regarding the position please contact Sofie Nielsen, Customer Service Manager at sofie.nielsen@ganni.com
We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible.
MORE GANNI GOODIES
You will be working out of our unique GANNI house located in the beautiful City Center of Copenhagen on top of the Bremerholm flagship store. Besides our amazing and colorful new office facilities, we are also proud of our inhouse GANNI kitchen that offers healthy and sustainable food cooked by our passionate in-house chef.
YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU
As our Customer Service Coordinator, you will be part of our B2C Customer Service team, with focus on providing excellent experience and service for our e-commerce and in-store customers. The role involves being the main point of contact for our customers, key contact for our 3PLs and having a close collaboration with internal departments such as e-commerce, retail, tech, and logistics.
Working hours are Monday to Friday 9-17 CEST and we are looking for someone who can work 2-3 days a week physically at our office in Copenhagen, but with the flexibility to cover additional hours during holiday seasons.
Besides being responsible for daily operations, you will play an important part in driving the service area forward as our business continues to grow. You will be a key player in creating trust in all customer interactions and securing excellent customer experience by serving our customers with dedication and commitment. To succeed in the job, you thrive in a fast-paced, collaborative and agile environment and you are positive and independent with a can-do attitude. You are customer-centric by nature and your communication skills are first-class.
RESPONSIBILITIES AHEAD OF YOU
- Main point of contact for online and in-store customers
- Close collaboration with internal stakeholders such as digital, retail, tech team and finance
- Coordination of deliveries, returns and specific customer requests with our warehouse partners
- Responsible for ensuring a high service level towards all B2C customers to support the continued growth within our retail and e-commerce channels
- Passionate about delivering excellent service to customers
- Strong communication skills - fluent in written and spoken English as well as in Italian and/or Spanish
- Good technical flair and preferably experience with order management- and ticket systems. Experience with Zendesk is an advantage
- Knowledge about GANNI and our products
- Flair for numbers. Knowledge of Excel is an advantage.
- Experience with working in a global environment and with customer service is an advantage. Please note that candidates must be located in Denmark to apply.
THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).
The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!
GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Customer Service team!
WHAT ELSE?
We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV.
BE BOLD AND JOIN OUR GANNI COMMUNITY!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community. If you have more questions regarding the position please contact Sofie Nielsen, Customer Service Manager at sofie.nielsen@ganni.com
We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible.
MORE GANNI GOODIES
You will be working out of our unique GANNI house located in the beautiful City Center of Copenhagen on top of the Bremerholm flagship store. Besides our amazing and colorful new office facilities, we are also proud of our inhouse GANNI kitchen that offers healthy and sustainable food cooked by our passionate in-house chef.
ABOUT GANNI
Based in Copenhagen and owned and run by husband-and-wife team Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup, GANNI has developed exponentially over recent years with its Scandi 2.0 sense of style full of personality and contrasts. GANNI is all about making our community who wear our clothes feel even more confident and capable of anything. For us, acting responsibly is a moral obligation.
GANNI is committed to creating a more diverse, equal and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at GANNI not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.
At GANNI we see behaving responsibly as our moral obligation. As a certified B Corp, GANNI focuses on making more responsible choices every day to do better for our planet and community. Responsibility is at the heart of everything we do and we encourage all employees to take part in our journey towards becoming a more inclusive, equal and responsible business.
OUR VISION & MISSION
Hack(ing) the fashion system
Evolving from a distinctive Scandinavian fashion brand, we are more than a way of dressing - we are a creative collective and diverse community of first movers, committed to environmental responsibility and progressive social activism, setting the tone for the next generation to follow.
www.ganni.com
Based in Copenhagen and owned and run by husband-and-wife team Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup, GANNI has developed exponentially over recent years with its Scandi 2.0 sense of style full of personality and contrasts. GANNI is all about making our community who wear our clothes feel even more confident and capable of anything. For us, acting responsibly is a moral obligation.
GANNI is committed to creating a more diverse, equal and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at GANNI not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.
At GANNI we see behaving responsibly as our moral obligation. As a certified B Corp, GANNI focuses on making more responsible choices every day to do better for our planet and community. Responsibility is at the heart of everything we do and we encourage all employees to take part in our journey towards becoming a more inclusive, equal and responsible business.
OUR VISION & MISSION
Hack(ing) the fashion system
Evolving from a distinctive Scandinavian fashion brand, we are more than a way of dressing - we are a creative collective and diverse community of first movers, committed to environmental responsibility and progressive social activism, setting the tone for the next generation to follow.
www.ganni.com
Application due
10/20/2024
10/20/2024
Start date
As soon as possible
As soon as possible
Category
Customer Service
Customer Service
Workplace
Copenhagen
Copenhagen
Homepage
https://www.ganni.com/da/home
https://www.ganni.com/da/home
New Job Alerts
Aarhus Universitet
Postdoctoral in biophysical and structural characterization of auxin transport, Aarhus University, Denmark
Aarhus
FULL TIME
November 19, 2024
View Job Description
Aarhus Universitet
Professor in Remote Sensing and GIS for Atmospheric Emission Monitoring and Modelling
Roskilde
FULL TIME
November 19, 2024
View Job Description
COWI
Market Director, Buildings and Industry
Kongens Lyngby
FULL TIME
November 19, 2024
View Job DescriptionSTARK Danmark A/S
Junior Power Platform Consultant for STARK GROUP IT's CRM team
Stark
November 19, 2024
View Job Description
Unilode Aviation Solutions Denmark ApS
Tekniker
Dragør
FULL TIME
November 19, 2024
View Job Description
Novo Nordisk
Vice President, Attraction & Onboarding in Novo Nordisk Global Talent Acquisition
Bagsværd
November 19, 2024
View Job Description
Novo Nordisk
Global Project Manager - AP Implementation
Bagsværd
November 19, 2024
View Job Description
Astellas
Operational Effectiveness and Analytics Manager, Nordics
FULL TIME
November 19, 2024
View Job Description
Looking for similar job?
TrackMan A/S
Customer Service Specialist (Tier 1)
Hørsholm
FULL TIME
August 13, 2024
View Job Description
New Job Alerts
Aarhus Universitet
Postdoctoral in biophysical and structural characterization of auxin transport, Aarhus University, Denmark
Aarhus
FULL TIME
November 19, 2024
View Job Description
Aarhus Universitet
Professor in Remote Sensing and GIS for Atmospheric Emission Monitoring and Modelling
Roskilde
FULL TIME
November 19, 2024
View Job Description
COWI
Market Director, Buildings and Industry
Kongens Lyngby
FULL TIME
November 19, 2024
View Job DescriptionSTARK Danmark A/S
Junior Power Platform Consultant for STARK GROUP IT's CRM team
Stark
November 19, 2024
View Job Description
Unilode Aviation Solutions Denmark ApS
Tekniker
Dragør
FULL TIME
November 19, 2024
View Job Description
Novo Nordisk
Vice President, Attraction & Onboarding in Novo Nordisk Global Talent Acquisition
Bagsværd
November 19, 2024
View Job Description
Novo Nordisk
Global Project Manager - AP Implementation
Bagsværd
November 19, 2024
View Job Description
Astellas
Operational Effectiveness and Analytics Manager, Nordics
FULL TIME
November 19, 2024
View Job Description