• Create product and software User Manuals (online) and Quick Start Guides. Finalized, translated and published in collaboration with Packaging team.
• Review drafts of User Manuals (online) and Quick Start guides with key internal stakeholders.
• Create inner box user instructions in collaboration with Marketing and Global Product Management. Final sign-off by same group.
• Create and manage online FAQs.
• Take part in joint initiatives, presenting well-considered guidance and language expertise to enhance the Glossary that holds specialized information applicable to the technology and telecom fields.
• Maintain, update and enhance the core customer facing instructions (documentation) for all in-market products.
• Evolve the customer facing instructions based on fact-based customer support trends and customer behavior.
• Assist colleagues using your subject matter expertise in user instructions.
• Assist in post-sales processes by supplying teammates with relevant data, documentation, and sales approaches.
• Do what’s right for each customer in a diverse, global customer base.

• Relevant higher educational background within relevant field of study.
• Experience from a similar position writing and constructing user documentation and content for software and physical products.
• Proficiency in the field of visual communication.
• Experience with different software applications for content creation.
• Have a natural and profound interest in the online customer journey and user experience.
• Possess well-developed project-, and stakeholder management abilities.
• Fluent in written and verbal English, with the ability to convey technical concepts to non-technical stakeholders and customers.