Are you a people-person with excellent communication skills and a passion for helping others? We're looking for a Customer Service & Appointment Setter to join our sales team.
Role Overview:
In this role, you'll be responsible for delivering exceptional customer service while also handling appointment-setting tasks for our sales team. You'll help clients with inquiries, resolve issues, and schedule appointments for potential advertising opportunities, ensuring a smooth and professional experience from start to finish. You must have your own computer, cellphone, internet, and a suitable home office setup.
Responsibilities:

• Handle inbound calls and emails, providing excellent customer service
• Assist clients with inquiries, account setup, and navigating the platform
• Resolve customer issues promptly and efficiently
• Conduct outbound calls to schedule appointments for the sales team
• Manage and maintain an organized schedule of appointments
• Keep accurate records of client interactions and appointments
• Collaborate closely with the sales and support teams

Requirements:

• MUST be fluent in English, both written and verbal
• Experience in customer service or a related field
• Strong phone and communication skills
• Ability to handle multiple tasks and prioritize effectively
• Friendly, professional, and solution-oriented attitude
• Organized with attention to detail
• Experience with appointment setting or sales support is a plus
• Must be comfortable making 100 to 250 calls per day.
• Ability to handle objections, overcome challenges, and stay persistent.
• Self-motivated and able to work independently as well as part of a team.
• Reliable computer, cellphone, and internet
• Access to a quiet workspace conducive to making phone calls and maintaining a professional environment.
• Availability to work flexible hours to accommodate different time zones if required.
• Shift Hours: 8:00AM EST to 5:00PM EST, Monday to Friday
• Pay: Base pay plus commission

Benefits:

• Competitive base and commission opportunities
• Remote work option available
• Career growth opportunities
• Training and support from our experienced team

How to Apply:
Please submit your resume and a cover letter in English outlining your relevant experience and why you believe you would be an excellent fit for this role. We appreciate all applications, but only selected candidates will be contacted for further steps in the hiring process. Please make sure to submit the required documents to be considered for the role.
Job Types: Full-time, Contract, Commission
Application Question(s):

• What is your nationality?
• Are you legally authorized to work in Ecuador?
• Are you available to work from 8:00 AM EST to 5:00 PM EST?
• What country do you reside in?
• Were you referred by a current employee? If so, by whom?
• How soon can you start?
• Please add 3 professional preferences we can call on. (Name, Relationship and Phone Number)
• We conduct background checks on all potential candidates as part of our hiring process. To proceed, could you please provide your government-issued ID number? By providing this information, you are granting us permission to run a background check. Please rest assured that your information will be handled confidentially and used solely for verification purposes.

Education:

• Bachelor's (Preferred)

Experience:

• Cold Calling: 1 year (Required)
• Appointment Setting: 1 year (Required)

Language:

• English (Required)

Location:

• Cuenca, Provincia del Azuay (Required)

Work Location: Remote