In your day to day you will:

• Customer Enablement Plan Creation & Delivery:
• Work with key stakeholders to create, develop, and refine enablement plans tailored to each new customer’s strategic objectives and unique needs.
• Design and delivery of dedicated use case workshops to tailor enablement for the specific needs of the customer, as defined by the enablement plan

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  Collaboration with the Customer Education Team:
• Partner with the Customer Education team to design, develop, and deliver 1-to-many initiatives, ensuring scalable and effective training programs for customers and partners.
• Contribute to development of educational resources and materials aligned with adoption goals.

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  Performance Measurement and Reporting:
• Collaborate with stakeholders to understand key performance indicators (KPIs) related to adoption and onboarding effectiveness.
• Ensure accurate and timely data collection for the identified KPIs.
• Regularly assess and report on the effectiveness of adoption initiatives, providing data-driven recommendations for improvement.

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  Cross-functional Collaboration:
• Collaborate with Customer Success, Sales and Product teams to align adoption strategies with overall business objectives.
• Act as a bridge between different departments to ensure a cohesive and customer-centric approach to adoption.

What We're Looking For:

• Demonstrated ability to quickly familiarize oneself with enterprise software tools.
• Excellent oral and written communication skills, along with strong presentation abilities.
• Strong work ethic, positive attitude, and ability to follow through on tasks.
• Proficiency in English in a professional environment.

Nice to have:

• Experience with HTML, CSS or tag management solutions
• Experience with App frameworks
• Experience with Digital Experience Analytics (DXA) and Product Analytics (PA) platforms
• Experience teaching or coaching others, in-person or virtual
• Fluency in French.

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  ️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done
• ️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
• ️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact
• ️ Our clients, partners and investors love our industry-leading product

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  ️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• ️ Work flexibility: hybrid and remote work policies
• ️ Generous paid time-off policy (every location is different)
• ️Immediate eligibility for birthing and non-birthing parental leave
• ️Wellbeing and Home Office allowances
• ️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours
• ️ Every full-time employee receives stock options, allowing them to share in the company’s success
• ️We offer many benefits in various countries - ask your recruiter for more information