The Role
Job Description - Maintain good relationships with banks and partners so that the business can maximize the value of those relationships - Identify key contacts at potential banks and partners to establish and foster a relationship - Participate in one-on-one meetings with banks to explain offered services and obtaining necessary operational licenses - Understand the problems and challenges of banks/partners and identify ways the business could better address those needs - Grow the business by identifying new partnerships and business development opportunities - Monitor and assess activities of our competitors to proactively satisfy and retain our clients - Provide excellent service in order to maintain a positive reputation for the business - Resolve any customer complaints in a prompt and professional manner - Set revenue targets and then develop and execute a strategy to meet those - Coordinating with internal departments to meet the objectives needs & support managing the portfolio - Review offers, contract, SLA and negotiate the commercial offer - Responsible for creating Business plans and expected achievements for any new banking projects - Providing the top Management with the most recent updates and regulations

Requirements

• Ability to build, foster, and maintain positive professional relationships - Devotion to high-quality customer service - Excellent interpersonal communication skills - Keen analytical and research abilities - Knowledge of relationship management best practices - Problem solving and conflict resolution capabilities - Willingness to develop an in-depth understanding of the business and related services - Outgoing and customer-oriented attitude - 3+ years of experience in a banking relationship role - Good connections with different banks & stakeholders - Good understanding of CBE regulations and requirements - Minimum 10 years in the same field of professional experience Education: - Bachelor's degree in business, marketing, management, or related field - Business Administration

About the company
Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations. Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania. Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, Bari Q, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.