• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Interacts and coordinate with other Sales members within the sales department and other hotel departments.
• Maintains a high profile with local Travel agencies and international tour operators handled.
• Maintains a sales call pattern within the designated areas of responsibility averaging 15 calls per week.
• Establishes and maintains histories on every account within the Marketing area.
• Provides and produces sales leads for other IHG Hotels.
• Attends daily departmental sales briefing.
• Provides market feedback and shares with the Sales Team.
• Monitors own accounts and monthly productivities and reports back to Director of Sales on any variances.
  Submits weekly sales calls plan and weekly entertainment list to the Director of Sales.
• Attends all functions related to the accounts handled.
• Submits a weekly sales activity report to the Director of Sales and update him with the market feedback.
• Sells and promotes hotels and their facilities at every opportunity.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Drive a great working environment for teams to thrive – connect departments to create sense of one team
• Hit all personal/team sales goals and maximise profitability
• Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans
• Help prepare the departmental budget and financial plans including the hotel marketing plan
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales
• Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
• Help guests - you’ll be happy to help if someone needs assistance with a request or complaint
• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients
• Raise the awareness and reputation of your hotel and the brand locally
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments
  

• Bachelor’s degree / higher education qualification / equivalent in marketing or related field

• Two or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team

• Strong knowledge of local businesses and business trends required

• Must speak local language(s)

• Other languages preferred