In Collaboration, We Are Seeking an Italian-Speaking Culture and Communication Trainer to Join Our Egypt Team!
We’re excited to partner with a top-tier Outsourcing/BPO consultancy to welcome a Culture and Communication Trainer fluent in Italian. This role is ideal for someone with firsthand cultural experience from Italy, who has immersed themselves in Italian language, customs, and dialects. Your deep understanding of Italian culture will be key in developing training programs that foster effective cross-cultural communication for our team.

Position: Culture and Communication Trainer

Location: Cairo, Egypt or Alexandria, Egypt
Employment Type: Full-Time

Duties and Responsibilities

• Design & Deliver Customized Training: Develop and deliver training programs that enhance communication skills and cross-cultural understanding, specifically for Italian-speaking employees.
• Create Engaging Materials: Craft presentations, workshops, and e-learning modules that make training both interactive and informative.
• Lead Training Sessions: Conduct both in-person and virtual sessions, ensuring active engagement and clear understanding of training concepts.
• Collaborate Across Teams: Work with various departments to identify training needs and design targeted learning solutions.
• Evaluate and Improve: Continuously assess the effectiveness of training sessions through feedback and performance metrics to refine program impact.
• Provide Individual Coaching: Offer one-on-one support to employees, addressing specific communication or cultural questions.
• Stay Culturally Informed: Keep up to date with cultural trends and nuances relevant to the Italian-speaking market within the BPO industry.
• Support Onboarding: Facilitate cultural orientation and language support for new employees, helping them integrate smoothly.

Requirements

• Fluency in Italian (native or near-native) and English proficiency are essential.
• Bachelor’s Degree in Communication, Intercultural Studies, Education, or a related field (Master’s degree preferred).
• Previous experience as a trainer or facilitator in a multicultural setting.
• In-depth understanding of Italian cultural norms, communication styles, and business etiquette.
• Strong presentation and facilitation skills to engage diverse groups.
• Background in instructional design and curriculum development is highly desirable.
• Excellent interpersonal skills to build rapport and credibility across all levels.
• Flexibility to adapt training methods to meet different learning preferences.
• Proficiency in MS Office, with experience in Learning Management Systems (LMS) or e-learning platforms being a plus.
• Certification in training or coaching (e.g., CTT+, CPLP, ACC) is a bonus.

What We Offer

• Competitive salary based on your experience and expertise.
• A supportive, creative, and positive work environment.
• Opportunities for professional growth and access to tools for reaching your full potential.
• Additional benefits and perks within a collaborative and dynamic team.

If you’re passionate about cultural exchange and cross-cultural communication, join us in making a difference!