In Collaboration, We Are Seeking a Spanish-Speaking Culture and Communication Trainer to Join Our Team in Egypt!
Partnering with a top-tier Outsourcing/BPO consultancy, we are excited to welcome a Culture and Communication Trainer with a rich understanding of Spanish-speaking cultures to our team in Egypt. If you have immersed yourself in the Spanish language and culture (ideally by living in Spain or a Spanish-speaking country), we want to leverage your unique experiences to shape our cross-cultural training initiatives.

Position: Culture and Communication Trainer

Location: Cairo, Egypt or Alexandria, Egypt
Employment Type: Full-Time

Duties and Responsibilities

• Design & Deliver Training: Craft and facilitate engaging training programs to enhance communication, cultural awareness, and cross-cultural understanding for Spanish-speaking employees.
• Create Training Materials: Develop impactful presentations, workshops, and e-learning modules to achieve clear and lasting learning objectives.
• Lead Interactive Sessions: Conduct both in-person and virtual sessions, actively engaging participants for optimal understanding.
• Collaborate Across Teams: Work with cross-functional departments to identify training needs, creating tailored learning solutions for diverse teams.
• Evaluate & Improve: Use assessments, feedback, and performance metrics to continuously enhance the effectiveness of the training programs.
• One-on-One Coaching: Offer personalized coaching to address specific communication challenges or cultural differences as they arise.
• Stay Current: Keep up with industry trends, best practices, and evolving cultural nuances, particularly those affecting the BPO industry and the Spanish-speaking market.
• Support New Hires: Provide cultural orientation and language support to onboard and integrate new team members seamlessly.

Requirements

• Fluency in Spanish (native or near-native) and English is essential.
• Bachelor’s Degree in Communication, Intercultural Studies, Education, or related fields; Master’s degree preferred.
• Previous experience delivering culture and communication training in multicultural settings.
• Strong knowledge of Spanish-speaking cultures, communication styles, and business etiquette.
• Exceptional presentation and facilitation skills with the ability to engage and inspire diverse audiences.
• Instructional Design skills and curriculum development experience are a plus.
• Excellent interpersonal skills, with an ability to build rapport and establish credibility with employees at all levels.
• Proficiency in MS Office and familiarity with e-learning platforms or Learning Management Systems (LMS).
• Certification in training or coaching (e.g., CTT+, CPLP, ACC) is advantageous.

What We Offer

• Competitive remuneration based on experience, skills, and performance
• A dynamic, supportive, and creative team environment
• Tools, resources, and guidance to reach your full potential
• A range of additional benefits!

If you’re passionate about fostering cultural understanding and equipping teams with essential communication skills, apply to join us and make a meaningful impact in the BPO industry!