Job description
JOB TITLE: Customer Service Specialist
LOCATION: New Cairo / Mohandeseen Cairo, Egypt (on site)
LANGUAGE: English
ABOUT THE COMPANY:

• Teleperformance Egypt is a leading provider of customer service solutions, serving some of the world's most prestigious brands across a wide range of industries.

ABOUT THE JOB:

• We are currently hiring customer service representatives to join our team in Cairo. Ideal candidates should have exceptional communication skills, a friendly and professional demeanor, and the ability to handle customer inquiries and complaints with patience and empathy. This is a full-time position with a competitive salary and benefits package.

JOB REQUIREMENTS:
- Fluent in English with excellent verbal and written communication skills
- service experience or related field is preferred
- Strong problem-solving and decision-making skills
- Ability to multitask, prioritize, and manage time effectively
- Availability to work flexible hours, including weekends and evenings
- Proficient with MS Office, internet browsing, and typing
JOB RESPONSIBILITIES:
- Respond to customer inquiries and complaints via phone or chat
- Provide accurate and timely information to customers.
- Escalate issues to appropriate departments or managers as needed.
- Document customer interactions and maintain accurate records.
- Ensure customer satisfaction by providing high-quality service.
Benefits:
- Salary Ranges from 6250 up to 14000 LE NET INCLUDING KPIs in Euros
- Overnight allowance: 1,000.
- 10% Increase on Basic after 6 Months + 5% Increase on Basic after 1 Year of Hiring.
- Free Transportation 24/7.
- Medical Insurance.
- Social insurance.
- Career path and promotions.
- VPN line provided.
- Gym access.

• Grads/undergrads/Gap years/Dropouts are welcome to apply.

Job Type: Full-time
Pay: E£6,250.00 - E£14,000.00 per month
Application Question(s):

• Are you ok with rotational shifts ?
• Are you a Cairo resident ?
• Do you have a valid Egyptian ID ?

Education:

• Bachelor's (Preferred)

Language:

• English (Required)