Egypt Job Openings
Kenvue
Customer Service Coodinator
Cairo
October 21, 2024
Description
recruiting for:
Customer Service Coordinator
This position reports into the Senior Supply Chain Manager and is based in Cairo, Egypt.
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.
What You Will Do
The job holder will be responsible for customer order management, order change management, delivery management, order status follow-up and customer complaint handling. In addition, to cooperating with Marketing & Sales and Warehouse departments to reach the targeted activities to ensure timely shipments (For consumer and OTC products).
recruiting for:
Customer Service Coordinator
This position reports into the Senior Supply Chain Manager and is based in Cairo, Egypt.
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.
What You Will Do
The job holder will be responsible for customer order management, order change management, delivery management, order status follow-up and customer complaint handling. In addition, to cooperating with Marketing & Sales and Warehouse departments to reach the targeted activities to ensure timely shipments (For consumer and OTC products).
Key Responsibilities
- Able to build strong customer relationships for business improvement.
- Responsible for customer satisfaction, measured against the Customer Satisfaction Survey (annually).
- Responsible for the full cycle of Customer Order Management (Order issuing with different FG suppliers, either J&J affiliates or approved third parties, order scheduling and prioritization, order change management, delivery management, order status follow-up and customer compliant handling).
- Central contact person for Supply Chain & Operations team and distributors.
- Negotiates & manages customer relations and commitments.
- Works closely and co-ordinates with the Supply Chain Manager to integrate new products into the Supply Chain processes
- Works closely within the Deliver organization in the importation process including approvals / documentation and customs clearance
Qualifications
What We Are Looking For
What’s In It For You
What We Are Looking For
Required Qualifications
- Education: University Degree (Supply Chain, Logistics, Business Administration or any other related discipline)
- Experience: 0-2 years experience with customer service
- Advantages: Customs Clearance process knowledge is an asset.
- Language: Excellent English Language skills (written & spoken), Arabic native
- Location: Cairo
- Excellent communication & interpersonal skills.
- Strong Computer skills with all Microsoft applications, and willing to learn ERP systems as well as internal J&J ordering systems.
- Strong sense of urgency towards achieving results.
- Open & ambitious attitude.
- Team player & results oriented.
What’s In It For You
- Competitive Benefit Package
- Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
- Learning & Development Opportunities
- Employee Resource Groups
Primary Location Europe/Middle East/Africa-Egypt-Cairo-Cairo
Job Function Operations (Generalist)
We regret to inform you that this job opportunity is no longer available as it has expired
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