Purpose of the Job

Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.

Job Description

• Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships
• Actively listen to customer concerns, identify solutions, and follow up to ensure resolution
• Provide clear and concise information to customers through various channels, fostering a positive experience
• Collaborate effectively with colleagues to achieve departmental goals and ensure seamless customer service
• Adhere to established customer service policies and procedures while meeting key performance indicators (KPIs)
• Contribute to maintaining and improving customer service standards through initiative and feedback

Job Responsibilities - Experience and Education

• Bachelors degree in Business or related field
• 2 years of experience in a customer service role

Leadership Behaviors

Skills