Job title: DHC & Integrated Care Lead.

• Reporting to: Commercial Head
• Location: Cairo, Egypt
• Job type: Full time

About the job

Strategic context:

• Sanofi is implementing an ambitious plan called “DRIVE” complementing our Play to Win Strategy with 3 main objectives (i) keep fuelling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients.
• In this context, Sanofi made the decision to evolve its commercial model from GBU-specific country organisations to a more standardized and consistent approach, boosting efficiency.
• The focus will be on (i) Key Markets and most innovative products as major drivers for growth and (ii) a cross-GBUs efficiency model with optimised country set-up.

Our Team:
Ready to push the limits of what’s possible? Join Sanofi in our Pharma business and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

Job Purpose:

• The primary purpose of this role is to develop and implement comprehensive DHC (Digital healthcare solution), solutions to help applying holistic approach in integrated care to support patients, focusing on Core Pharma therapeutic area

• Construction and implementation of the Integrated Care Plan including the global and local strategies defined for each business model that will support the different portfolios.

• Support in the development of innovative tools that support the MCO brand strategies and patient support solutions related to different portfolios.

Key Responsibilities:

• Detect and quantify business opportunities for integrated care solutions and innovative business approaches as well as value adding partnerships, according to the current and future portfolio of the company in the field of digital healthcare solutions.
• Development of innovative business models with PHI, self-insured organizations and KOL's in coordination with internal stakeholders & MA teams
• Creation and implementation of the Integrated Care plan based on the global and local strategies and needs of the products that will support.
• Coordinate disease awareness and screening campaigns with relevant internal stakeholders in partnership with health authorities, health association and payers.
• Propose and provide extra patient support related to life-style management (proper food and exercise education … etc.) and complement efforts to prevent or manage common related health problems.
• Identify target accounts and implement integrated care projects in coordination with Sales & Customer Engagement Heads and external partners.
• Communicate information on integrated care management program to all internal stakeholders to connect, facilitate serving chronic patients and HCP engagement to optimize therapy.
• Deliver a best-in-class patient experience with Sanofi by coordinating with the global & local teams responsible creating, customizing & launching a modern and secure platform i.e. Patient Relationship Management Platform that can help to close the loop between all stakeholders (Patients, HCPs& Educators) for better management& also follow up with the service provider for the good implementation& success for this platform after launch.
• Responsible for ensuring compliance with the related Operational Quality Standard and must work in close collaboration with pharmacovigilance, medical and quality functions regarding their related activities prior to program launch and continuously throughout the conduct of the program until completion.
• Follow up with the service provider for the education & the screening programs in line with Sanofi standards and regulations.
• Participating in Marketing, Medical & Business review meetings & activities for the related products as a member in HQ agile team.
• Perform other duties as assigned by management.

Internal stakeholders:


(MCO Brand Leads, Sales & Customer Engagement Heads, Commercial Leads, Customer Growth Leads, Medical, Market Access ,FBP, T&R , Regulatory, Communication and Other relevant internal stakeholders as per business priority)


External business stakeholders:


(PHI, Self-insured organization, medical societies and associations, KOLs & DOLs, DHC partners and Other relevant partners)
Education:

• Degree Level: Bachelor's degree in medical or pharmaceutical science

Experience & knowledge:

• 8+ years of experience at the same field including 5 years of solid Medical, Marketing and/or Digital experience
• Diversified experiences in different therapeutic areas
• Project management capabilities and proven experience
• Strong Leadership capabilities and People Management is a plus

Specific Skills and Competencies

• Knowledge and experience of the key digital channels and ability to use that knowledge effectively drive omnichannel customer interactions.
• Ability to acquire proper level of product, Medical and Patient management knowledge related to disease management areas within the scope.
• Knowledge and experience of levering customer insights to drive digital strategy.
• Knowledge of Sanofi patient support service policies & procedures
• Independent self-starter with the ability to handle multiple priorities and produce successful results in a fast-paced environment.
• Critical thinking ability; can understand all the information available, tie it all together, and speak to it clearly and concisely
• Established track record of delivery in a complex environment.
• Ability to partner across functional teams and interact with all levels of the organization.
• Strong analytical, problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Proven work experience influencing others (change management) to initiate a recommended course of action to solve a problem or increase efficiency.
• Strong attention to detail with excellent organization skills
• Rigorous business acumen across many of the following areas, along with depth in one or two: Product Development, Product Management, Start-ups, Marketing (Product or Brand), Organizational Behaviour, Operations and Finance.
• strong stakeholder management capabilities
• Familiarity with project management tools

Core competencies:

• Push to go beyond the level we have operated until now: constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won’t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment
• Put the interest of the organization ahead of own of those of his/ her team: consider both short- and long-term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level
• Act in the interest of our patients and customers: actively engage with customers to know their current and future needs; brings an external perspective into decisions
• Take action and don’t wait to be told what to do: take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement and others’ advice to make bold and impactful decisions which move us forward