COMPANY DESCRIPTION
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.
POSITION DESCRIPTION
The English Language and Training Programs Manager is responsible for overseeing the education portfolio of the Amideast/Egypt office, which includes English Language and professional training offerings for grant-funded and contract programs, as well as fee-for-service courses. This role involves managing client relationships, driving business growth, leading a substantial team, and ensuring the effective delivery of both English language and corporate training programs. The manager will collaborate closely with the Amideast Regional Director of English Language Programs, the Regional Monitoring and Evaluation Director, and other departments, ensuring all program planning, design, delivery, monitoring, and evaluation meet Amideast's quality standards.
Key Responsibilities
Programmatic & Operational Responsibilities

• Oversee the planning and implementation of English language and professional training programs to ensure high-quality, efficient and effective delivery and operational management of all programs.
• Ensure that all program and project contracted deliverables as outlined in agreement with donors and clients are in compliance and adherence with Amideast regulations, donor requirements and ensure client satisfaction
• Manage client relationships to foster satisfaction and retention, promptly addressing concerns in collaboration with customer service, marketing, and sales teams
• Drive business growth by identifying expansion opportunities, developing new service offerings, and establishing partnerships
• Ensure the financial viability of the department by developing and managing annual budgets, monitoring expenditures, and ensuring alignment with revenue targets to maintain financial health
• Implement project management principles across English language and training initiatives, enforcing internal policies and procedures to maintain program quality
• Ensure compliance with donor and client agreements, fostering strong relationships for current and future opportunities
• Develop and implement monitoring and evaluation systems to assess program effectiveness and contribute to achieving strategic objectives and KPIs
• Prepare and submit comprehensive reports on departmental activities and financial performance to senior leadership and stakeholders
• Ensure seamless collaboration between departments, including administration, to facilitate effective program delivery and client satisfaction

Staff Management Responsibilities

• Lead, mentor, and develop the English language and training staff, with a focus on retention and capacity building to enhance program implementation
• Create a supportive, efficient and transparent environment that encourages professional growth through ongoing training, coaching, and development opportunities and that fosters a strong sense of ownership among the team of all department programs
• Establish clear roles and responsibilities for staff and ensure effective delegation of tasks to optimize productivity
• Foster an engaging work environment that promotes team cohesion and morale, addressing any challenges proactively
• Participate in the recruitment, selection, and training of staff to build a high-performing team
• Stay current with developments in the English language and corporate training fields, integrating best practices into program delivery

Client Satisfaction Responsibilities

• Design and implement training programs tailored to client needs, ensuring they are relevant and effective
• Gather feedback from clients and other Amideast departments such as CS and marketing to continuously improve training offerings and respond to emerging market demands
• Collaborate with sales and marketing teams to effectively promote training programs, ensuring that clients are well-informed about available services
• Monitor program delivery to ensure that all client interactions are positive and that training outcomes meet or exceed expectations

Qualifications and Skills

• Education: Bachelor’s degree in English Language, Education, Business Administration, or a related field; master’s degree in Applied Linguistics, TESOL, Education, or a related field is preferred
• Experience: Minimum of 7 years of experience in managing training programs, focusing on both English language and professional training initiatives; at least 5 years of experience in classroom teaching or direct training delivery
• Leadership: Proven experience leading and managing large teams, with the ability to develop talent and foster a collaborative work environment
• Program Development: Strong background in curriculum development, assessment, and program design for both English language and professional training
• Knowledge: Extensive knowledge of e-learning methodologies, current trends in TESOL, English Language Teaching (ELT), and corporate training
• Skills: Native or near-native proficiency in spoken and written English; excellent communication and presentation skills; strong analytical and problem-solving abilities; ability to multitask and prioritize responsibilities; proficient in MS Office and relevant training management software.
• Language: Fluency in spoken and written Arabic is a plus
• Certifications: Additional professional credentials such as Project Management Professional (PMP) or Project Management for Development (PMD Pro) certification are preferred; minimum TOEIC score of 950 or equivalent

WORK ENVIRONMENT
The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a temporary or hybrid basis)

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.