JOB SUMMARY


Plans and manages the overall operation of venue and hotel entertainment and assigned special events. Promotes positive guest experiences by facilitating the running of talent and technical aspects at the optimum performance levels. Works in conjunction with leadership and Entertainment team in the development and implementation of the strategic plan for the enhancement of all entertainment venues and special events. Finalizes performance contracts and manages contract talent relationships. Supports leadership in concept development, stage management, coordination of creative team, talent booking and creative endeavors. Manages the day-to-day technical operation and quality assurance of all entertainment venues. Coordinates sales efforts with all departments to maximize revenue opportunities.


CANDIDATE PROFILE


Education and Experience

• High school diploma or GED; 2 years experience in the event management, entertainment, talent booking or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES


Managing Entertainment Event Logistics and Operations

• Plans and manages the overall operation of venue and hotel entertainment and assigned special events.
• Coordinates sales efforts with all departments to maximize revenue opportunities.
• Manages the day-to-day technical operation and quality assurance (e.g., special effects, lighting, sound enhancements, show systems and staging) of all entertainment venues.
• Performs pre and post operation duties, show schedules and show time duties such as audio visual and electrical needs.
• Promotes positive guest experiences by facilitating the running of talent and technical aspects at the optimum performance levels.

Supporting the Management of Event Operations (Planning and Budgeting)

• Works in conjunction with leadership and Entertainment team in the development and implementation of the strategic plan for the enhancement of all entertainment venues and special events.
• Finalizes performance contracts and manages contract talent relationships.
• Monitors adherence to company policies and procedures;
• Supports leadership in concept development, stage management, coordination of creative team, talent booking and creative endeavors.
• Creates standards for entertainment event production and assists in the quality assurance of those standards.

Supporting Profitability

• Coordinates sales efforts with all departments to maximize revenue opportunities.
• Performs duties such as scheduling, ensuring invoices and payroll are updated, show quality and performance evaluations.
• Serve as a liaison between multiple vendors and clients of events and exhibits to enhance relationships, increase revenues and promote a positive experience for all parties involved.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees.
• Directs the work of employees.
• Sets and adjusts employee's rates of pay and hours of work.
• Handles employee complaints and executes disciplinary action as needed.
• Evaluates employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the associates or the property.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.