Votre rôle

• Provide a professional first technical point of contact for the customer
• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
• Provide updates as needed to the customer in order to meet performance objectives.
• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
• Perform technical escalations in line with company procedure.
• Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
• Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
• Undertake any other reasonable task as assigned.
• Ability to build relationships with peer and management levels both with clients and the company management
• Proactive, self motivated and determined attitude.
• A determination to process tasks according to pre-defined processes is essential

Votre profil

• Engineering degree (B.Sc.)
• 0 to 1 year relevant technical experience.
• Fluent French is a must
• Excellent customer skills as well as interpersonal and communication skills
• Good time management, and organizational skills.
• Ability to work under pressure and deal with multiple tasks.
• Strong CCNA Knowledge, certificate is a plus.
• Problem solving skills
• Proficient in English

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