• Job Title: Senior Machine Learning Engineer
• Location: Cairo, Egypt

About Us:


ZIWO is an Omni-channel Cloud Contact Center Software (CCAAS) provider, offering straightforward solutions for companies to communicate with their clients via Phone, Whats App, SMS, and more.


We connect 145 countries globally, including the GCC, enabling users to instantly expand their reach into new geographies. Our software offers ready-made plugins with most CRMs and is integrable with any app, thanks to an open API architecture.


Key Responsibilities:

• Design AI systems
• Research and implement appropriate ML algorithms and tools
• Optimize and fine-tuning using test results Collaborate with engineering and product teams
  
• Keep abreast of developments in the field
• Train and retrain systems when necessary
• Run machine learning tests and experiments
• Work side by side with the Data Scientists to transform the prototypes into scalable systems

Qualifications:

• Bachelor’s or Master’s Degree in Computer Science, Data Science, Mathematics, or Engineering.
• 5+ years of experience in developing Data Science solutions, particularly in Natural Language Processing (NLP) and voice-related projects.
• Proficiency in Python, R, or C++ for programming and model development.
• Experience with large datasets, including both SQL and No SQL databases.
• Expertise in cloud computing and infrastructure management, with a focus on CPU utilization and parallel processing.
• Skilled in implementing and optimizing machine learning models for NLP, classification, voice-to-text, diarization, LLMs, prompt engineering, and text-to-speech.
• Strong background in data engineering, including data scraping, cleansing, and orchestration.
• Fluent in English; proficiency in Arabic is a plus.

Equal Opportunity Statement:

We are proud to be an equal-opportunity workplace, hiring great people from a wide variety of backgrounds.