RESPONSIBILITIES:

• Process air documents through GDS, process all amendment types as well as processing refunds with accuracy and efficiency.

• Read, interpret and apply airline’s agreements/Deals.

• Provide technical assistance to sales/Support representatives via chat or email.

• Process sales through back-office, received through different channels.

• Provide feedback on work processes for areas of improvement.

• Monitor progress towards achievement of plans.

• Follow up on pending cases.

• Interact with different consolidators/airline representatives.

• Execute specific tasks assigned by Leaders/Managers.

• Communicate with the airlines/suppliers to get the needed waivers if applicable.

• Perform other duties assigned by direct manager.

REQUIREMENTS:

• Bachelor’s Degree.

• Minimum of 1-2 years of work experience.

• Good knowledge of the Travel industry is a must.

• Different GDS’s knowledge (Sabre, Amadeus, Apollo) is a plus.

• Communication and Presentation skills.

• Planning and Organizing Skills.

• Customer Orientation.

• Team Player.

• Advanced troubleshooting and multi-tasking skills.

• Problem-solving skills.

• Negotiation skills.

• Patience, compassion and empathy.

COMPENSATION:
10,000 Net Salary + KPIs in USD