Element Logic is a technology company providing the most advanced and automated warehouse solutions, enabling customers to gain competitive advantages. Founded in 1985, the company is headquartered in Norway and operates across Europe, the USA, and Asia. Today, Element Logic is the world's first and largest Auto Store partner, offering automated robotic solutions, software, and consulting services. The total revenue for 2022 was EUR 490 million.
Element Logic Finland’s customer portfolio is growing, and we are therefore seeking another skilled and ambitious colleague to help develop and serve our Finnish customers in the best possible way. Are you passionate about sales and building close, long-term customer relationships, working with larger complex technical solutions, and delivering outstanding customer service?
If so, you might be the perfect candidate for this exciting newly created role as Account Manager for Customer Success at Element Logic Finland.


Your Responsibilities:

• Strategic and operational development, including portfolio management of existing customers to optimize their Auto Store solutions (intralogistics).
• Responsible for the commercial and contractual aspects of various expansion projects with customers (including price calculations, ROI assessments, proposals, and contract negotiations).
• Act as the “go-to” person and escalation point for the customer, ensuring they feel professionally and well-treated at all times, maintaining high satisfaction.
• Actively participate in prioritizing task resolution related to your customers’ support cases.
• Proactively and continuously ensure the development and optimization of customer performance, including through SLA meetings on-site and via teams.
• Stay updated on competitor solutions to compare them with Auto Store constructively.
• Inform/update customers about new functionalities in e Manager (Element Logic's proprietary software) and provide advice on the most optimal solutions.
• Prepare handover documents from the Customer success sales organization to the delivery organization for expansion projects.
• Create a sense of security and partnership with customers through accessibility and consultation.
• Support colleagues in designing and simulating solutions.
• Contribute to the Element Logic Finland Customer Success concept.

We envision that you might recognize yourself in several of the following points:

• Higher education in supply chain management, logistics, or a related field.
• At least 3 years of experience in intralogistics or warehouse operations. Experience in consulting and intralogistics sales or warehouse operations with automation is an advantage.
• Knowledge of lean and process optimization.
• Documented experience managing large customer portfolios is a plus.
• Experience with sales (dialogue, proposal, and contract negotiation) of larger complex technical solutions.
• Background in selling large and complex technical solutions.
• Proficiency in Excel, especially related to ROI calculations for complex solutions.
• Knowledge of WMS and ERP systems.
Professional language skills in Finnish and English, both written and spoken.

Your personality is crucial, and we are looking for someone who is:

• Energetic and passionate
• Relationship-building and proactive
• Structured and analytical
• Independent and confident as a customer account manager
• Curious and open to feedback, as well as personal and professional development

You have a natural ability to nurture and develop customers across a complex network of stakeholders and solutions, always keeping the customer’s success in focus while making things happen. You are adept at seeing opportunities, and prioritizing tasks, and have a high work capacity.
Ultimately, you must see yourself as an engaged team player in a customer-oriented and ambitious culture, where commitment, agility, flexibility, teamwork, and entrepreneurial spirit form the foundation of our success.


What do Element Logic offer?

• Innovative and creative workplace in a growing business.
• Family-first culture with a key focus on mental health.
• A new and modern office space in Vantaa.
• Individual skills development plans.
• Opportunity for relocation for our internal employees to various countries worldwide through our Global Mobility program.
• Market competitive wages and benefits including insurance, pension, and bonus.
• Car and bicycle benefit.
• Lunch and sport/culture benefit.

Place of work: Vantaa, Finland
Start date: To be agreed upon
Form of contract: Permanent employment


We require all CVs and applications to be submitted in English.
For further questions about the position or process, contact Lene Berg at lene.berg@elementlogic.no.


Be yourself, in your element.
At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.
About Element Logic
Element Logic is a technology company that optimizes warehouses for customers to gain a competitive edge. The company was founded in 1985 and is headquartered in Norway. It operates worldwide and is the world`s first and largest Auto Store-partner. Element Logic offers its customers automated robotic solutions, software, and consulting services.
Total revenue for 2023 was EUR 471 million.
For more information go to elementlogic.net and follow us on Linked In, Facebook and Youtube.