Are you a motivated, precise, and hands-on person eager to help us ensure a smooth billing and collections process? We're looking for a Billing and Collections Manager to join our helpful and easy-going Finance team in Finland.

Type: Full-time, fixed period (1 year)
Location: Vantaa and semi-hybrid working
Starting date: As soon as possible

Sympa is the fastest growing HR Solution in the Nordics. Our solution is used in 1000+ organisations in over 100 countries. To support our growth, we are now looking for a fixed-term Billing and Collections Manager to play an important role in ensuring a smooth billing and collections process and be part of building scalable billing and collection processes which will help Sympa achieve its goals.


You’ll provide valuable support to colleagues across the business and provide excellent service to customers. You will be a part of Sympa’s finance organization, and you will report to our CFO. Sympa’s values guide our actions. Especially the “We prioritise meaningful collaboration” and “Accountability is the heart of our community” values are visible in our team’s daily work.


Your journey


The first couple of months you will spend focusing on learning everything there is to know about Sympa: understand the product, our billing and collection processes, the billing tool Billwerk, the teams and more. You’ll work closely with all Finance team members to understand the different roles in the team.


After 1 month, you will have taken full ownership of the day-to-day billing operations. You’ll be involved in setting up the collection process and optimizing the existing accounts receivables process in Netsuite and Billwerkand be fully up to speed with all tasks related to Accounts Receivable and revenues during the month end closing process.


After 4 months, you’ve mastered the billing and collections operations and incorporated your own recommendations and improvements to processes. You’ve helped transition the full Billing and Collections team to our new billing tool (Billwerk) and coordinate the implementation of a new time and attendance tool. Aside from this you have been able to decrease the average period for overdue invoices and managed to lower the outstanding AR significantly.


In this role you’ll:

• Ensure efficient, accurate and timely processing of all customer billing, collections, and related transactions in the financial administration.
• Manage and implement improvements to the collections process.
• Provide excellent customer service to all stakeholders, including customers and colleagues.
• Own the day-to-day billing and collections operations.
• Ensure efficient and timely process with regards to monthly revenue recognition and deferred revenue, including controls and reconciliations.

In this role you’ll get:

• To make a significant impact on building scalable billing and collection processes
• Support from a highly professional and collaborative Finance team
• Comprehensive onboarding
• The chance to be part of a vibrant and innovative company culture

What do we value in our candidates?
The person we are looking for is motivated, curious, and eager to learn.


What you’ll bring to the team:

• 4-6 years of working experience in a similar position in an international environment
• Masters in Business Administration or any other business or financial field
• Fluent in English
• Accuracy and eye for detail
• Highly organized and structured way of working
• Highly proficient in Excel
• Working experience in a Finance team is a plus

What we would also appreciate:

• Working knowledge of Billwerk and/or Netsuite.

Does this sound like you? If you're ready to play a pivotal role in shaping our workplace and supporting our team's growth, we'd love to hear from you. Please submit your resume and cover letter, including your salary expectations and potential start date.


Interested in learning more? Reach out to our hiring manager, Interim CFO Nekita Lachminarain, who would be happy to provide more insights about the role, team, and company. You can reach Nekita via email nekita.lachminarain@sympa.com


Please send your application by 26 May at the latest and be fast, since we are screening the applications already during the application period.

Sympa believes an equal, diverse, and inclusive work environment leads to a creativity, innovation, and openness- everything we value on our global growth journey.

We commit to providing equal opportunity to all qualified applicants regardless of gender, gender identity, age, nationality, religion, disability, sexual orientation, or any other personal characteristics.

We want everyone to be themselves and to thrive in our inclusive work environment.