The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. In this position, you will be a part of the Finnish Service organization and assist the Customer Service Management team by following-up contractual availability performance of Wind Farms in Finland.

Customer Agent is the link between Customer Service Management FI, Field Operations FI and the Customer.

Your main responsibilities are:

• Reviewing contractual availability performance of wind farms in Finland by ensuring wind turbine downtime is aligned with our contractual obligations
• Evaluating the performance by using various software tools such as VOB, Power BI and Salesforce to investigate and confirm downtime is correctly allocated
• Efficient communication and knowledge sharing with our Field Operations team in order to improve turbine availability management
• Working closely together with our Turbine Performance Analysts in order to ensure downtime reporting and data management is continuously aligned to Vestas’s contractual obligations
• Supporting our Service Operations with deep dive into fleet performance
• Meetings with different stakeholders requiring preparation and follow-up
• Minor contractual interpretation

• Previous experience of Wind Energy and Service Agreements within the field
• Good knowledge of reporting tools such as Power BI
• Professional verbal and written communication skills in English (Finnish is a plus)
• Experience with ERP and CRM systems
• Experience with SAP & Salesforce is an advantage

As a person you are/have

• Positive approach with a can-do mind set and true motivation
• Detail-oriented, organized and structured with a high focus on quality data and reports
• Innovative and independent, you take initiative and are action oriented towards continuous improvements
• Service-minded and can easily network with other internal stakeholders
• Knowledge/interest in technology & renewable energy

We offer an exciting job with good opportunities for professional and personal development in an inspiring environment with the energy industry’s global partner on sustainable energy solutions. We offer an attractive salary and benefits package, such as 6 weeks of annual leave (once collected) and wide range of Smartum benefits. You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed.

Travel: Limited, but some travel may be required.
The position is located in Vaasa, Finland. We work with hybrid model.
If the above matches your field of interest and your qualifications, please apply online as soon as possible - by the latest 17.11.2024.
We conduct ongoing interviews and close the position once the right person has been found.
For further questions about the opportunity, please contact the hiring manager Annariina Tarkka via email anraa@vestas.com.