Veho is looking for a dynamic Customer Experience Director to lead and enhance our customer experience strategy. In this key position you'll be shaping our omnichannel strategy across Finland, Estonia, Latvia and Lithuania. The role includes strategic development, service concept design and hands-on implementation of enhanced customer experiences. You'll ensure that our customers' journey - whether in our dealerships or online - are nothing but exceptional.
Have a look at our 5 star experience actions!

What You'll Be Doing:

• Strategy Execution: Lead our customer experience strategy, with a focus on continuous transformation.
• Customer Insight and Data: Analyze and track KPIs for in-person and digital experiences, turning insights into action.
• Service Innovation: Develop and implement service concepts that blend physical and digital experiences.
• Cross-functional Leadership: Lead teams across countries to ensure seamless, personalized employee experience.

Do you recognize yourself from this?

• A strategic thinker with a deep understanding of customer experience (CX) across both digital and physical channels.
• Wide experience in consumer goods, services or retail, with a proven track record of developing service concepts that strengthens our customer loyalty and fuel business growth.
• An inspirational leader who can motivate and drive change across cross-functional teams.
• Excellent communicator with strong negotiation and problem-solving skills.
• Holds relevant education and is fluent in English and Finnish.

Why Join Veho:
At Veho, you'll collaborate with the iconic Mercedes-Benz brand within a company that's thrived for over 85 years. This isn't just a job - it's an opportunity to accelerate your career in a fast-paced, innovative environment. You'll contribute to the latest advancements in the automotive industry and be part of a culture that values well-being, continuous learning, and a bit (or actually a lot) of fun along the way.
From a comprehensive onboarding to competitive compensation, we will support you to success in this role. Plus, you'll play a crucial role in our international growth journey as a member of the Strategic Business Unit management team reporting to Director, Cars GD Janne Kämäräinen. Your main working location is our HQ nearby Helsinki Airport and our way of working is hybrid, some travel days are needed on a monthly basis.
Sound like the perfect role for you? Apply by 10.9.2024 via our career site. We will start reviewing applications already during the apply period. So please don't wait until the last minute. If you have any questions, feel free to reach out to People & Culture Business Partner Mervi Hulkkonen ([email protected]) / 30.8. at 13-15 or 3.9. at 14-16 +358 40 5106 222. We're excited to hear from you!


Veho is a Finnish mobility solutions company founded in 1939, which also operates in Sweden and the Baltic countries. Our turnover in 2023 was EUR 1 953 million and we have approx. 2,000 employees. The company was established as an importer of Mercedes-Benz, and the brand is still the core of our operations. In the revolution of motoring, transportation and mobility, we offer our customers versatile mobility services and transportation solutions from cars to heavy trucks. Our goal is for the customer experience to exceed expectations. It is achieved by the personnel, whose well-being and competence we take care of. We all have a constant desire to learn something new and a passion to be involved in moving the world sustainably and responsibly.

Vantaa

Hybridityö

Yli 1000 henkilöä