Are you a tech-savvy problem solver with a passion for making customers happy? Do you want to be part of influencing the wellbeing of millions of employees around the world with the help of mobile technology? If yes, you might be a great fit for our fast-growing company. Read more below and apply to join Epassi!

Epassi is growing and we are looking for a Customer Support Specialist to Vaasa (Finland).

In this role you’ll be the face of the company interacting with our important stakeholders – end-users, clients and partners.

As a Customer Support Specialist you will:
resolve customer support cases trough phone and email efficiently and politely offering best-in-class service
guide our stakeholders from a technical and product perspective through the user-journey
liaise with colleagues and other teams to find the best solutions
identify recurring issues and feedback to be escalated for product development
keep yourself up to date with new and changing features of the product

Why you should join Epassi:
We are a fast-growing tech company; you will have a chance to impact many meaningful things and grow together with us as a professional
We have an inspiring & supportive culture and we take care of the well-being of our employees
We take care of the professional development of Epassians by creating a personal development plan individually and supporting development by providing a yearly budget
We have a unique team environment - international, motivated, supportive colleagues with a great sense of humor
Epassi has a great benefit package such as private health care, lunch benefit, wellbeing benefit, and snacks at the office

You're a great fit if you:
excel in communication and strive towards always giving the best possible service
are effective, structured and have an eye for details
grasp easily new information and operating systems
are easy-going team player with can-do attitude and toi also work well on your own
have 1-2 years of work experience within a customer service or other relevant experience
are proficient in Finnish and English (these are mandatory), Swedish is a big plus

The position will be filled immediately when a suitable person is found, so don’t hesitate to apply via careers page as soon as possible.
Hiring manager for this position is Head of Operations and Customer Support Jenni Nevala.

If you want to ask more information about this opportunity, please contact careers@epassi.com.

Please note that the application should be sent by using the link in the job ad, not by email.

Company events

Hybrid and flexible working style

Modern working tools

International environment

Benefit package for wellbeing support

Private health support

About the company

Epassi is an innovative fintech company, our purpose is to boost everyday well-being.

We are the market leader in mobile payments for employee benefits in Northern Europe – our solution combines all the benefits into a single mobile app. Epassi’s team is made of highly skilled people from top notch business developers, designers and software engineers to passionate sales, marketing, and customer support professionals (a total of almost 300 employees). Epassi is awarded by the Financial Times as one of the fastest growing companies in Europe.

Epassi expands outside the Nordics - acquires the UK's largest health and fitness network Incorpore Ltd , and leading Italian corporate welfare and employee benefits company Eudaimon S.p.A.

2007Epassi is founded

2008Launching the Sport & Culture benefits – the first mobile-payable benefits in Europe

2013Launched the commuting benefit.

2014Won the Deloitte Technology Fast 50 programme in Finland.

2015Epassi acquires Min friskvard and expands to Sweden

2016Alipay cooperation accepting payments from Chinese customers

2017Launching the Wellbeing benefit & acquiring Tyky Finland

2018Epassi offers Alipay outside of Finland cooperation with Siirto&Vipps

2019September - Pekka Rantala appointed CEO (former CEO Rovio Entertainment) October - Bregal Milestone Acquired controlling stake in e Passi.

2020January - Epassi and Finnair loyalty program partnership. March - Epassi acquires Acti Way further expanding Swedish presence May - Epassi and Wolt online food delivery partnership

2021Epassi acquires Sodexo BRS Sweden and Eazybreak - cements its position as the Nordic champion for employee benefits

2023Epassi expands outside the Nordics – acquires Incorpore - UK's largest health and fitness network with 11 million employee userbase, and Eudaimon - leading Italian corporate welfare and employee benefits company.

2024Epassi acquires two of Europes leading corporate fitness companies, Hansefit in Germany and BFNL in Netherlands.

2024Epassi acquires Smartum, a pioneer in promoting employee well-being in Finland

Margarita Hiltunen | Contact Person