Operational Support Expert, Workshops Development

• Collaboration and development:
  Work closely with PFS BUD and regional workshops to identify and execute development tasks that enhance operational efficiency and effectiveness.

• Improvement projects:
  Initiate, plan, and manage improvement projects aimed at optimizing workshop processes and systems.

• Data management:
  Oversee the management of workshop meta data and the WAMS (Workshop Asset Management System) structure within the Master Data System (MDS) to ensure data integrity and availability.

• Training and support:
  Develop and deliver comprehensive training programs for end users on various IT solutions, ensuring they are well-equipped to utilize these tools effectively.

• Global SAP transformation support:
  Provide extensive support for workshops globally as part of the ongoing S/4 Hana transformation, ensuring smooth integration and operation.

• KPI monitoring and reporting:
  Regularly monitor and report on Key Performance Indicators (KPIs) to track workshop performance and identify areas for improvement.

• Technology implementation:
  Assist in the deployment and integration of new technologies and tools to enhance workshop efficiency and productivity.

• Educational background:
  BSc or MSc in Business Administration, Information Technology, or a similar field of education.

• Industry knowledge:
  A solid understanding of Workshop or Field Service functions, with practical experience being highly advantageous.

• Technical expertise:
  Proficiency in CRM, SAP, and Salesforce processes, particularly in the CS and PP modules.

• Teamwork and workload management:
  Demonstrated ability to work effectively within a team and manage tasks under pressure to meet tight deadlines.

• Analytical skills:
  Strong analytical capabilities to assess complex data and processes, identify improvement opportunities, and implement effective solutions.

• Communication skills:
  Excellent written and verbal communication skills to effectively train end users and collaborate with global teams.

• Flexibility and willingness to travel:
  Ability and willingness to travel as needed to support global operations and collaborate with regional workshops.