Ready to drive successful product delivery and maximize value for Lead Desk's customers?
Nice to meet you! I'm Laura (https://www.linkedin.com/in/laura-honkanen-01a00b60/) from the Talent team at Lead Desk. Together with Stefano (https://www.linkedin.com/in/stezz/), our Head of Product, we're expanding our Product team in Helsinki.
With this exciting growth, we are on the lookout for a passionate Product Manager to join our team and drive the evolution of our product offerings.
Role overview

• As a Product Manager, you will play a pivotal role in shaping the future of our mission-critical CCaa S (Contact Center as a Service) solutions.
• You will be responsible for driving product outcomes that align with both customer needs and business objectives.
• Specifically, you will manage the Outbound product, our solution for Outbound Call centers.
• It's no easy feat - be prepared to roll up your sleeves and get your hands dirty.

What's in it for you

• This is a pivotal role that will significantly influence the strategic direction of Lead Desk's product offerings. You will play a key role in delivering complex products more systematically, faster, and with greater impact.
• You'll be at the forefront of product development, working closely with cross-functional teams to ensure alignment with our strategic vision.
• Opportunity to enhance your product management skills and advance your career in a dynamic and fast-paced environment.
• Flexible office hours and a hybrid work model: Enjoy a mix of remote and onsite work (3 days a week) at our Helsinki office.
• Join a publicly listed Saa S company that develops its own technology and is committed to innovation.
• Experience a truly international work environment, collaborating with talented colleagues from 27 nationalities across 8 countries in a multicultural and diverse setting.

What you can expect as the Product Manager at Lead Desk

• Define and Drive Features: You'll translate high-level business requirements into detailed features. While you'll define what needs to be done, you'll also collaborate with the engineering team to ensure seamless implementation.
• Backlog Prioritization: You'll evaluate and prioritize product backlog items by assessing key risks such as value, usability, feasibility, and business viability. Make data-driven decisions to maximize product impact and customer satisfaction.
• Ownership of Product Outcomes: You'll lead the development of product strategies that ensure viability, usability, and value. You will assess market trends, customer feedback, and business requirements to guide the product roadmap.
• Cross-Functional Collaboration: You'll work closely with product designers to craft exceptional user experiences, with technical people to ensure the feasibility of solutions and with sales and marketing to define how to launch and sell your product. You'll need to communicate effectively across departments to ensure alignment and clarity.

What success looks like in this role in the first 12 months

• 2: months: You've gained a comprehensive understanding of the product's features, functionalities, and user experience, enabling informed decision-making.
• 3 months: You've identified and built relationships with key stakeholders across various departments, including R&D, marketing, sales, and customer care, to foster collaboration and alignment.
• 6 months: You're capable of understanding and articulating the Outbound product strategy and can develop it further
• 8-12 months: You've established yourself as a key decision-maker within the product team, influencing product direction and prioritization effectively.

This is where the match happens

• Passionate about building products that solve real-world problems for both customers and businesses, this is the first and most important quality we look at.
• Understanding of how B2B Saa S products are built, with experience in software development processes.
• Previous experience with outbound sales software products.
• Great communication and negotiation skills
• Knowledge of data analytics, customer insights, and stakeholder management.
• Fluency in English
• Previous (min. 2-3 years') experience as a Product Manager, preferably in the CCaa S, Saa S, or related technology sectors
• If you are coming from other walks of life, here's other previous positions that can make you a good candidate: Product Owner, Technical Project Manager, Customer Success Manager, Business Analyst, Solutions Architect/Consultant, Engineering Manager, Lead Developer

Practicalities

• Your location: Helsinki Metropolitan area
• Work permit in Finland
• Start date: January 2025
• Work model: Hybrid
• Working hours: flexible
• Employment: Full-time and permanent
• Compensation: EUR 5000 per month + EUR 1000 BSC per month (bonus payout cycle quarterly)

What's next?
Please submit your application by November 4th, 2024, at the latest. Please note that we process applications and proceed with recruitment for suitable candidates during the application period, so please act quickly.
For more information, please reach out to Laura from the Talent team by email: laura.honkanen (at) leaddesk.com. Linked In works, too!
Lead Desk briefly
Since 2010, our company's mission has been to help customers run their businesses more efficiently, one call center at a time. We believe in intelligent software that creates happy customer support and sales agents, which leads to happy customers.
Our culture empowers each of us to be a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. #Like ALeader