Finland Job Openings
Liikennevirta Oy
Renewals Manager
Helsinki
August 26, 2024
What You'll Do:
- Build a new model for renewing customer contracts: Analyze Virta customer portfolio and existing contract models to develop automated revenue increasing renewals model and execute it in collaboration with internal departments and managing and hiring relevant support roles.
- Master the process: Execute the renewal process for a global portfolio of customers
- Guide global operations: Support Virta global Geo offices with high touch customer renewals
- Own customer retention: Utilize digital Customer Engagement toolbox with optimized touchpoints for ensuring the best customer retention
- Analyze & strategize: Utilize data to identify renewal trends, churn risks, and opportunities for upselling/cross-selling within existing accounts.
- Collaborate & communicate: Partner closely with Sales, Product and Technology teams to ensure a seamless customer experience and drive overall business growth.
- 3+ years experience in working with B2B customers
- Proven experience in developing Saa S renewal and renewals management strategies.
- Strong understanding of Saa S contractual models and relevant legislation and experience working with legal support.
- A track record of exceeding renewal targets and minimizing churn.
- Customer centric & go-to mindset with exceptional communication and negotiation skills.
- Strong analytical skills with the ability to interpret data and identify actionable insights.
- Experience in using digital tools for scaling up processes, including CRM platforms (e.g. Hubspot) and other relevant business tools.
- Fluent written and verbal English. Any other languages like French, German, Swedish and Finnish are considered as a plus.
Looking for a dynamic career with global impact? This opportunity allows you to join a rapidly growing international company and collaborate with talented individuals from over 30 countries. We value flexibility and offer hybrid work arrangements tailored to business needs and customer requirements. At Virta, your growth is essential! We provide dedicated support through our online Virta Academy and ensure a smooth onboarding experience to equip you for success.
Join us!
Interested? Please apply by sending your CV & cover letter by clicking the apply button.
Who we are?
Want to experience the amazing culture we've built at Virta? Take a peek inside and discover what makes us special! Check out our Culture Handbook here.
Facts & Figures about Virta
- Virta is one of the leading global EV charging platforms and charging networks in Europe since 2013
- Virta is among the rare group of companies that made the FT 1000 list four consecutive times
- 105 000+ EV charging stations online on the Virta Platform
- 30+ countries with charging networks on the Virta Platform
- Headquarters: Helsinki, Finland and 7 offices in total globally
- Offices: Berlin, Stockholm, Paris, London, Singapore, Bucharest
- 240+ employees
- 500 000+ EV charging stations in the roaming network
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