Would you like to join the leading business technology company in the Nordics? Do you speak both business and technology fluently? If yes, keep reading!
Sofigate is growing fast and we’re looking for Service Manager for infrastructure, network and security domain to join us and work together with our customers. We’re looking for someone with a growth mindset possessing a genuine interest in how technology and business is changing the world.

What’s in it for you?
Want to work with world-class technologies, best-in-class management practices and a team of experts? You’re in the right place with us. You’ll get to work with meaningful projects where you really make a difference in top notch assignments – our customers include companies like Skanska, NCC and UN Women.
We support your goals by helping you shape your career and skills. We invest in our people’s continuous development offering different certificates and trainings e.g. Business Technology training in Malaga. And you always have your experienced colleagues to support you. We also give you an opportunity to enjoy the world’s best (our opinion ) company band, Sofi E’s, gigs.
The beauty of our work is the variety of it: whenever you feel like you want something new, you can look for a new assignment, role or learn new skills. However, our workplace is not ready, we are agilely developing and improving our processes and looking for talent who want to develop the community further.

Who are we looking for?
You will be responsible for managing Business Technology services as a Service Manager, running and developing these services, and developing Service Management capabilities for our customers. In your assignments, you will generally be engaged directly within our customer organizations, taking on these roles.
To succeed in this role, we expect you to have the following skills:

• Service Management expertise in infrastructure, networks and/or security: You are well-versed in the technical aspects and challenges related to infrastructure (capacity, end-user services) or networks or security. You are not a hands-on specialist, but you have a strong grasp of the subject matter.

• Service Management and related practices: You have a proven experience as a Service Manager. You are familiar with project management, Agile/Dev Ops and organizational change management methodologies and tools. You can apply them to enhance the quality and efficiency of the services you manage.

• Service Integration and Management (SIAM): You have experience in designing, developing, and managing core SIAM processes in an operational environment relating to the above-mentioned services. You know how to coordinate and collaborate with multiple vendors, aligning their activities and deliverables with the service requirements and expectations. You have knowledge in ITIL, process automation and data analytics and how to use them to optimize the service performance and value.

Fluency in both Finnish and English is essential for effective communication with IT and business organizations. You also have a proven track record in leading projects, suppliers, and development initiatives in these domains.

Take ownership of your work. Own your future
As a Sofigator, you get the opportunity to work with knowledgeable and driven colleagues, develop and challenge yourself and create sustainable value for our customers. We have an international, vibrant and fun culture with great openness and flexibility. We value every Sofigator and strive to build a diverse, equal, and inclusive workplace where everyone’s voice is heard, and where everyone can become the best versions of themselves. We value a healthy work life balance and support you in maintaining it.
Growth is not just a corporate thing for us – it is personal. There is so much to explore and learn within our community, and together with our customers, that having a bit of fun is unavoidable.
We do not leave the future up to chance. We take ownership of it. You can, too.


We would like to hear from you
If you want to join our journey to dare, care and grow together with our clients and fellow Sofigators, we are eager to hear more from you. Please, tell us more about your background, competences and your motivation to be part of our growth story by September 30th.
If you have any questions, please contact peter.westerholm@sofigate.com.

About Sofigate
We are The Business Technology Company with the fastest time-to-value in the gen AI era. We achieve that by combining our transformation expertise with low/no-code platforms and generative AI. That’s how we create sustainable customer value. In practice, that means helping our customers to develop the interplay between business and technology: to design, build and implement transformations and business-friendly technology solutions, like Salesforce, Service Now and SAP.

As leaders of Business Technology management, we are the founder of the Business Technology Forum, the developer of the Business Technology Standard. Our team of 800+ professionals based in 8 offices across 5 countries – Finland, Sweden, Denmark, Hungary and Poland – are always ready to help, both our colleagues and our customers. At the very core of our being are our values: dare, care and grow. We dare to challenge the market, foster a community that cares about our people and drive growth with a customer centric business vision.