Together, we keep everyday life moving to build a better tomorrow

We, at Hiab are looking for an experienced Service Partner Development Manager to join our team of professionals.

You will be responsible for expanding and growing the business partners’ services offering as per the full Hiab portfolio (uptime and total cost of ownership offerings).

The role is also responsible to drive dealer’s loyalty, to continuously develop the Hiab dealer framework, to support the product development and customer experience improvement program.

You will also have to drive business development activities for digital solutions services and accelerate business development of Hiab's digital Hi Perform portfolio with the global 30 accounts.

The position is based in Helsinki, Finland and is reporting to the VP, Business and Dealer Development.

Main tasks and responsibilities

• Accountable for spare part capture rate growth in the indirect sales network focusing on key accounts
• Develop and review commercial route to market and adjust necessary
• Accountable for the global Hi Perform attachment rate
• Global performance management with major dealers and key accounts and be accountable for their growth in collaboration with the local direct or indirect organisations
• Continuously monitoring the performance of the service delivery network and optimising it for efficiency and effectiveness
• Integrate and further develop our key tools and dashboards for objective management decisions and strategic planning
• Train, communicate and create credibility around installed base data and increase awareness in the organisation on parts sales opportunities
• Leverage opportunities for parts sales created through e-commerce, connectivity and other digital data leads
• Developing and nurturing existing channels
• Support the development of customer value propositions for Hiab's Hi Perform portfolio
• Aims to penetrate new key accounts or segments by leveraging existing networks or establishing new ones
• Supports dealer conferences and dealers training events.
  

What you’ll need to succeed

• At least 5 years of relevant experience in performance management
• Proficiency in managing and maintaining relationships with key clients, understanding their needs and ensuring satisfaction
• Ability to identify upselling opportunities, negotiate contracts, and close deals
• Excellent verbal and written communication skills
• Ability to think strategically and develop long-term plans
• Strong networking skills
• Experience in managing distribution channels and optimizing channel performance
• Capability to develop and implement strategies for expanding business with key accounts
• Customer oriented person with strong analytical skills
• Team player with fluent English, both written and spoken.
  

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application in English.

Please note that the recruitment process for this position is coordinated by our HR team part of Cargotec Business Services based in Bulgaria.