Finland Job Openings
Trimble
Software Specialist, Tekla Structures
Espoo
FULL TIME
August 6, 2024
Job Title: Software Specialist, Tekla Structures
Job Location: Espoo - Finland (hybrid), Leeds - UK (hybrid)
Our Department:
Are you a top expert in Tekla Structures, eager to further strengthen your understanding of Tekla products and services? Are you eager to exceed customer expectations and provide a premium customer experience?
If so, we are looking for people like you to join our international Tekla Global Service Support team responsible for the second line support of Tekla software. We give technical support to our area offices and resellers around the world, solve their customers’ most difficult problems, and pass feedback between our local support offices and the product development unit. Our team has a deep knowledge of Tekla software and how it works, and a broad understanding of the construction industry and its processes. Our primary way of working is proactive, collaborative and independent.
What You Will Do
Job Location: Espoo - Finland (hybrid), Leeds - UK (hybrid)
Our Department:
Structures
Division
Are you a top expert in Tekla Structures, eager to further strengthen your understanding of Tekla products and services? Are you eager to exceed customer expectations and provide a premium customer experience?
If so, we are looking for people like you to join our international Tekla Global Service Support team responsible for the second line support of Tekla software. We give technical support to our area offices and resellers around the world, solve their customers’ most difficult problems, and pass feedback between our local support offices and the product development unit. Our team has a deep knowledge of Tekla software and how it works, and a broad understanding of the construction industry and its processes. Our primary way of working is proactive, collaborative and independent.
What You Will Do
- Support our local support teams around the world by solving and helping them solve their customers’ trickiest problems regarding Tekla Structures and other Tekla products and services
- Help develop tailored content that will support our new customers to become productive faster
- Build our global knowledge base by writing technical support content to Tekla User Assistance in English
- Monitor, moderate, and participate in discussions on Tekla Discussion Forum
What Skills & Experience You Should Bring
- Extensive professional experience in working with Tekla Structures
- Passion for customer service and customer satisfaction
- Strong troubleshooting and problem solving skills
- Ability to produce clear and structured documentation
- Fluent written and spoken communication skills in English
We Also Value
- Academic or polytechnic degree in civil engineering
- Experience in using Tekla Power Fab, Tekla Tedds, or Tekla Structural Designer
- Professional experience in using other BIM software solutions
- Broad understanding of construction industry processes
- General understanding of software development processes
About Your Location
The location of this role will be preferably in Espoo, Finland or Leeds, UK.
The location of this role will be preferably in Espoo, Finland or Leeds, UK.
Join our team! With us you will work in a diverse, inspiring and innovative high-tech environment with other highly talented experts. When you join Trimble you are not only joining a company, you become part of a global and a multicultural family. Respecting and valuing our differences, and connecting to local culture and expertise are an important component of our success.
About Our Structures Division
About Our Structures Division
The Structures division in Trimble Solutions provides the world's leading BIM (building information modeling) solutions to the construction industry. Our tools, under the Tekla brand, are used for realizing projects around the globe from factories and skyscrapers to housing and bridges. For more information, visit:
www.tekla.com
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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