At Suunto, we stand for adventure . Pioneering has been in our DNA since 1936, when Finnish orienteer Tuomas Vohlonen searched for a more accurate compass and invented a new way to make liquid-filled compasses. Today, Suunto is at the forefront of design and innovation for sports watches and headphones, dive computers, compasses and digital services used by adventurers around the world. We pride ourselves on the fact that Suunto products are not only robust, but also have an everyday aesthetic that reflects our Nordic identity. Suunto's headquarter is located in Vantaa, Finland.
We are looking for a
Solution Specialist, CRM
to join our IT Team in Vantaa , Finland
Do you want to have a positive impact on the way people live an active and adventurous life? We, at Suunto, build the most reliable and robust products that our consumers take to their adventures in the deepest oceans and the highest mountains. If you want to join the ride, keep on reading!
Your role
In this exciting role you will build long-lasting relationships with our customers through our key CRM channels; email, Suunto App and Sports Tracker app, and chat-focused customer support platform. Your expertise also plays a key role in Suunto’s marketing and customer support technology choices. In this role you will work together with global and local marketing and customer support teams on different strategies and tactics how to engage outdoor communities.
This is a great opportunity to contribute to the high-tech consumer solutions for global markets in a challenging technology environment.
Main responsibilities include:

• Acting as system key user for the CRM platform, customer support ticketing solution, marketing technology, and analytics.
• Developing our CRM capabilities for marketing and customer support in close co-operation with business stakeholders.
• Managing external partners associated with your domain.
• Steering the development roadmap for CRM and marketing automation by regularly analyzing the performance of your activities.
• Reporting on the performance of customer journeys and key marketing campaigns on a regular basis.
• Sharing best practices across the broader company.

What makes you successful in the role?
You should have the following skills and qualifications:

• Bachelor’s degree in IT, engineering, or comparable education.
• Minimum of two years of working experience in a similar role and a proven track record with CRM platforms, preferably in both marketing and customer support use.
• Experience in SAP CX solutions (C4C, Emarsys) and in-app messaging is a plus.
• Experience in managing and developing capabilities on CRM platforms and a good command over CRM solutions.
• Experience in working in an international team in a global company.
• A global perspective and ability to involve and engage key internal and external stakeholders.
• A structured approach to work and strong project management skills, allowing you to coordinate multiple projects at the same time.
• Capability to coordinate and execute technical development based on marketing and customer support business cases.
• Analytical approach.
• Great co-operation and excellent communication skills.
• Ability to work both independently and in a team.
• Resilience and ability to tolerate change.
• Excellent English language skills.
• Valid work permit for Finland.

What do we offer?
You will be part of the Suunto team equipping and inspiring people for an active and adventurous life. In the role you will be working in a hybrid setting and be based at home and in our Vantaa office. At Suunto you will be experiencing the fast-moving consumer wearables market. We continuously experiment with new technologies and introduce digital solutions to the Suunto products. Suunto offers an interesting and versatile global working environment with great colleagues in a heart of sporting life. We strive to create a workplace with an atmosphere of passion and adventure.
If you believe there’s a match with your profile and this role, apply latest by Friday 30.08.2024 and provide your documents in English.