Finland Job Openings
Hoxhunt
VP of Customer Success
Helsinki
October 1, 2024
This is Hoxhunt
Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 150 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States and Finland. Hoxhunt is one of the fastest-growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for several consecutive years.
Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training.
Our daily work is guided by these principles:
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together
We hope that you share these values with us and are willing to contribute accordingly.
Position Overview
The VP of Customer Success is responsible for developing and executing strategies that enhance customer satisfaction, improve retention and drive revenue growth. This individual leads all customer success teams and play a pivotal role in ensuring the customer’s voice is represented across the company. Reporting to the Chief Customer Officer (CCO), the VP of Customer Success manages a global, multi-team customer success function and partner cross-functionally to drive superior customer experience.
We seek a highly analytical leader with 5-10 years of leadership experience in customer success or related functions. The successful candidate is someone who excels at building and scaling teams, developing clear performance metrics, and creating customer-centric strategies that align with our company's growth goals. Your daily work will entail:
Qualifications
Some things our employees value
Join us and be part of a team that values innovation, collaboration, and continuous learning. If you're excited to make an impact, we'd love to chat! Please apply through our career site by sending us your personal details, CV and cover letter. We are looking forward to getting to know you!
Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 150 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States and Finland. Hoxhunt is one of the fastest-growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for several consecutive years.
Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training.
Our daily work is guided by these principles:
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together
We hope that you share these values with us and are willing to contribute accordingly.
Position Overview
The VP of Customer Success is responsible for developing and executing strategies that enhance customer satisfaction, improve retention and drive revenue growth. This individual leads all customer success teams and play a pivotal role in ensuring the customer’s voice is represented across the company. Reporting to the Chief Customer Officer (CCO), the VP of Customer Success manages a global, multi-team customer success function and partner cross-functionally to drive superior customer experience.
We seek a highly analytical leader with 5-10 years of leadership experience in customer success or related functions. The successful candidate is someone who excels at building and scaling teams, developing clear performance metrics, and creating customer-centric strategies that align with our company's growth goals. Your daily work will entail:
-
Strategic Leadership. Shape and execute customer success strategies that maximize satisfaction, retention, and revenue growth. Continuously monitor and optimize key performance metrics (NRR, GRR, CSAT, NPS) to ensure the success of both customers and the business.
-
Customer Advocacy. Act as the primary champion for customers, addressing escalations and advocating for their needs at all levels of the organization. Build and sustain strong relationships with key clients to ensure their long-term success.
-
Team Leadership. Inspire and guide the Customer Success Management team, fostering a culture of accountability and customer-centricity. Align team goals with the company's strategic vision to drive impactful outcomes.
- Operational Excellence. Work closely with cross-functional teams to streamline processes, manage resources, and scale customer success operations efficiently. Implement best practices that enhance team effectiveness and business growth.
- Customer Enablement. Lead the development and deployment of tools, training, and resources that empower the team to improve customer satisfaction and retention. Continuously refine customer journeys through data-driven insights and process innovations.
Qualifications
- 5-10 years of leadership experience in customer success or a related field, in high-growth Saa S or technology companies.
- Proven ability to successfully help a business scale from 30M to 100M ARR.
- Proven ability to lead and develop customer success teams across multiple segments (Enterprise, Mid-market, SMB).
- Strong analytical skills with the ability to leverage data to drive strategic decisions and improve performance.
- Experience in defining and tracking key customer success metrics such as NRR, GRR, CSAT, and NPS.
- Excellent communication and relationship-building skills with both internal teams and customers.
- Ability to work cross-functionally with product, marketing, sales, and operations teams.
- Strong leadership and mentoring skills, with a focus on fostering a customer-centric culture.
Some things our employees value
- Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure.
- Hoxhunt is a fast growing company. Since 2016, our team has grown from 4 founders to +150 people.
- Flexible working hours and remote work possibility.
- New, fresh work facilities in Helsinki (gym, swimming pool and free parking spots included).
- Strong company culture and people-first approach.
- Extensive health care for all our employees.
- Fair compensation.
- A fun but ambitious environment with inspiring collegaues.
Join us and be part of a team that values innovation, collaboration, and continuous learning. If you're excited to make an impact, we'd love to chat! Please apply through our career site by sending us your personal details, CV and cover letter. We are looking forward to getting to know you!
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