Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.
What We Offer

• Compensation for this role pays up to $40.13 per hour. Compensation will vary based on qualifications, skills, experience, and geographic location. The salary range may vary if you reside in a different location or state than the location posted.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About our Program: TRUST: Is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults psychiatric or behavioral distress. Program includes a crisis hotline, mobile mental health response and follow up services
Schedule: Monday to friday 12PM-8:30PM
JOB SUMMARY
Works within the vision, mission, and philosophy of the agency. Within a team process, develops a strength-based relationship with client in the context of a MH or Behavioral Crisis. Intervenes with individuals presenting with crisis behaviors including but not limited to agitation, aggression, active psychosis, suicidal ideation and/or self injury. Takes on an increased leadership role on the Crisis team due to experience and expertise which will include coaching and training other Crisis staff around essential and advanced skills including but not limited to facilitating crisis trainings, shadowing new crisis intervention specialists, and coaching around de-escalation techniques with individuals presenting with crisis behaviors. The position requires shift based work in which individuals are responding to community or Crisis Stabilization Unit (CSU) based crisis on immediate emergency requests from individuals, community partners, law enforcement or family members/natural supports. The position will require at times joint response with law enforcement officers. Will participate in the crisis assessment and triage including the screening for dangerous situations, weapons, and other high risk environmental factors. Responsible for crisis de-escalation and stabilization in situations that have the potential for becoming volatile in nature.
Responsible for linking to community resources. May search, locate, and engage individuals' or youth's natural supports. May assists with transitioning/transporting individuals or youth to the lowest level of care needed. Works independently in the individuals' or youth's home and in a variety of community and/or treatment settings. May require certification in restraint protocols.
RESPONSIBILITIES AND DUTIES
1. Demonstrates mastery of the Crisis Intervention Specialist 1 Job Description
2. Advanced skills through support of the MH crisis hotline by modeling and coaching Crisis Intervention specialist I in gathering information, supporting callers and identifying needs related to current crisis situation. May provide phone stabilization and resourcing as needed. Provides crisis assessment and de-escalation of adults or youth who are experiencing an acute MH or behavioral crisis and may be presenting as a danger to themselves or a danger to others.
3. Demonstrates ability to train others in process of information gathering and decision making related to involuntary psychiatric holds as Lanterman Petris Short laws and regulations.
4. Demonstrates advanced knowledge around providing direct billable mental health services, documentings in alignment with Medi Cal regulations, and achieves set productivity expectations. Exhibits advanced knowledge around coaching others in the use of the electronic health record. Maintaining audit ready progress notes.
5. Models expert techniques around engaging and supporting family members and other natural supports in the midst of an acute psychiatric crisis which includes psychoeducation related to de-escalation strategies, steps to secure home environments specifically related to weapons, dangerous items, substances that could put the client at risk of harm to self or others.
6. Coaches others in the workflow of transporting individuals on 5150 holds including providing clinical information to accepting hospitals or CSU/other psychiatric facilities. Remains with client until transport has arrived and client safety enroute to accepting facility.
7. Leads Assists individuals with identifying triggers, unmet needs, psychosocial factors that are contributing to ongoing acute MH crisis. Utilize strengths based approach to develop a comprehensive risk management and safety plan to support the client in stabilizing the behaviors that may present as danger to themselves or others after the conclusion of service.
8. Provides linkage, referrals and resources in the community based on identified needs which may include but not limited to MH services, substance use services, housing supports, and additional identified social services.
OTHER DUTIES AND RESPONSIBILITIES

• Driving to adults or youth in crisis in the location identified.
• Position specific duties and responsibilities may vary depending upon program
• Performs other responsibilities, as assigned, to support department/business needs.
• Participates in crisis intervention, de-escalation training for law enforcement and other community stakeholders.

JOB SPECIFIC COMPETENCIES

• Conflict Resolution
• Documents clearly and accurately
• Encouraging customer focus
• Initiative
• Time Management

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All employees are responsible for keeping job requirements up to date. This can include but are not limited to certifications, licensure, and maintaining a clear criminal record.
EDUCATION/CERTIFICATION

• High School Diploma General Studies Required
• Bachelors Psychology Preferred

REQUIRED EXPERIENCE

• Two (2) year experience working in the mental health field.
• Interpersonal skills and the ability to write and speak in a grammatically correct manner required. Excellent customer service.

PHYSICAL REQUIREMENTS
Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:

• Move quickly/run
• Drive a car.

If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus."

Equal Opportunity Employer
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.