CRM Regional Trainer (Marseille - France)

We are searching for an experienced CRM Regional Trainer (Marseille - France) at our MSC France S.A. - Marseille facility.


Primary Duties and Responsibilities:

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. Do you recognize yourself? Then come work with us and be part of MSC’s family.

THE ROLE and YOUR IMPACT
The CRM Regional Trainer will facilitate and coordinate instructor led training programs to implement CRM and to promote and enable change journey across all MSC Agencies.
As CRM Regional Trainer you will :

• Assist in hosting train the trainer sessions for Agencies’ Customer Service and Commercial Staff (Executive, Managers, Representatives) for the implementation of the CRM modules at Agency level.
• Support in delivering training to Agency Customer Service and Commercial Staff during the implementation of the CRM modules, in situations in which resistance to change is critical at local level
• Assist in designing and developing training programs, based on specific needs identified during the implementation of CRM
• Partner with internal stakeholders (e.g. CRM Change Management Lead, L&D Mgr.) and liaise with experts (e.g. external consultants) regarding instructional design
• Use known education principles and stay up-to-date on new training methods and techniques
• Assist in preparing hard copy training materials such as module summaries, videos, and presentations.
• Support in the shaping of agencies’ ongoing learning to enable change journey across all users and different roles (e.g.end-users, managers,…)
• Support in the preparation and delivery of ad - hoc trainings based on the agencies needs and critical change topics
• Deliver training according to designed training and learning program
• Develop monitoring systems to ensure that all Agencies’ Customer Service and Commercial Staff are performing job responsibilities according to training.
• Collect and provide feedback about change readiness presenting findings in a logical and easy-to-understand manner
• Support Global CRM Lead Trainer in the shaping and delivery of the global training plans (CS / Commercial) based on need

Required Qualifications:
YOUR BACKGROUND
To succeed in the role, you will need the following background and key requirements:

• Qualified to degree level with at least 5 years of working experience as learning facilitator
• Experience working with MENA / Africa nice to have
• Preferred candidates with previous HR/CRM generalist working experience
• Good understanding of CRM concepts, tools, and best practices
• Proven tracks of Sales CRM training in both classroom and online format
• Key Competencies & Skills (behavioral skills such as meticulous, results driven etc. and software skills)
• Excellent English verbal and written communication skills or native English-speaker
• French proficiency nice to have
• Advanced public speaking skills
• Out of the box thinking
• Ability to handle different opinions and resistance
• Proven hands-on attitude
• Strong ability to develop effective working relationships
• Pragmatic and proactive who enjoys delivering tangible results
• Structured approach in dealing with complex context in a multitasking environment
• International experience working and training in international settings
• Flexible and adaptable

OUR PROMISE TO YOU
Being in an everchanging environment, you will have the opportunity to learn about the business from different perspectives. Our flat hierarchy will allow you to express your creativeness and be recognized for your curious and proactive attitude.

CONTRACT DETAILS
Based in Marseille
Full-time
Permanent Contract
Starting ASAP
Position will require occasional travel

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
To discover more about MSC Group values click here.