Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

The technician FSE will collect the requests of customers in technical difficulty or application difficulty of our instruments. Make a detailed study of each case and provide a solution by telephone or on site. The technician FSE is best profil for finding a solution to the problems either by remote fixing or by triggering an on-site technical / application intervention. He will have to use all the possibilities available to find a solution. The main objective being the happiness of our customers. In parallel, the follow-up and administrative encoding for traceability purposes will have to be done for each of the calls of our customers.
To act with respect of Thermofisher 4 I’s value (Integrity – Innovation – Implication – Intensity).

Territory : France South and West

Activities

• Maintain the highest professional relationship with our customer and bring up issues if necessary to tackle critical tasks in the fastest way possible.
• Document actions done and make the vital reports in our reporting program called Service Max, ensure the maintenance of our Service Max database and follow up current cases (Status Open – Stand-By – Postponed).
• Ensure operation to our customer for Corrective Action – Planned Maintenance – Installation according our headquarters recommendations.
• Lead his local spare parts stock.
• Hotline Backup if needed.
• Action in France.

Technical knowledges and skills.

• Certificate: Electronics/Electro Mechanic Bachelor Qualification or similar.
• Professional Experience: Field Service/Hotline is asset.
• Language : Technical English

A typical day in your new challenge.

• Appointment with your customer to carry out preventive maintenance on a Phadia 250 type instrument (collection of information from customers, analysis of system logs, application of the maintenance checklist, customer discussion on the conclusion, end of the job.
• Appointment with your customer to carry out an installation: Preparation of the project upstream with the teamwork of your application technician colleagues and your colleagues from the sales department (Delivery and installation of instrument, settings and technical calibrations – Your colleagues in application will take over for customer training.

Experience :

• Field Service/Hotline is an asset.
• Technical knowledge: Robotics – IT – Network – Automation.
• Specific knowledge: Microsoft Office/Windows/Service Max
• Not afraid to learn.
• Language: FR (Reading/Writing/Oral) – EN (Reading-Writing-Oral).
• Good interpersonal skills / Team spirit / Analytical spirit / Eye of business/ Common sense.
• Ability to establish and balance priorities.