France Job Openings

BVI Medical

Process Improvement Specialist

Toulouse

FULL TIME

November 19, 2024

Job Requisition No

VN8119

Work Location Name

France - Toulouse (BVI)

Worker Basis

Full Time

Worker Type

Employee

Applications Close Date

Dec 01, 2024

Purpose

Drive continuous improvement in the processes and training of the Customer Operations functions, working alongside Global Training and Continuous Improvement Lead. Deliver benefits to our teams by ensuring they are well trained, continuously developed in their day-to-day work and the processes and systems they use make it easier to support customers. Deliver benefits to our customers by making us easier to do business with and delivering value to the top and bottom line.

Key Responsibilities

Subject Matter Expert (SME) for Customer Operations in all global systems including PMI, IFS 7.5,10, GHX , Ring Central and Salesforce. Ensuring a connection with other improvement leads globally
Develop and maintain onboarding and training plans, keeping them updated where relevant.
Onboard new staff and train them through their induction, signing off their readiness to serve customers. Ensure handover with their teams Supervisors at the appropriate time
Cascade of new processes or changes to ways of working into team Supervisors and check in on understanding in the team
Drive continuous process improvement efforts, identifying areas of improvement in day to day operations as well as potential larger more impactful projects.
Support maintenance of the operational policies and procedures of the Customer Operations department. Create and update process flowcharts for reference and training purposes.
Be the custodian of quality in the team – listen to calls and work with Specialists and Supervisors on areas of improvement. Review error data and identify training and improvement opportunities and execute on those accordingly

Qualification

Fluent professional English and 1 other European core language.. ( or e.g. Fluent professional French & English)
Bachelor's degree in business or related field Minimum of 5 years experience in a similar role with clear track record of delivering training and operational improvement initiatives
Project management skills
Must have excellent PC/system skills and ability to translate complex systems and processes into understandable processes and procedures.
Passion for and experience in driving continuous improvement and service excellence
Experience utilising call listening software and providing feedback to front line teams
Strong analytical & interpretive skills with an ability to manage multiple task.
Exceptional attention to detail & accuracy
Strong implementation & follow-up skills
Ability to work with and influence a wide range of stakeholders and drive change
Strong understanding of Customer Service Operations
Must be able to work independently in a fast-paced environment, assess risk and react quickly in identifying actions required to resolve issues.

Company

BVI® is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and Phys IOL® (Premium IOLs), and spans more than 90 countries.

We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at www.bvimedical.com

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