The Sales support team Supervisor plays a critical role in supporting the coordination of the sales support team for the French Market.
Responsibilities include:
To support tender processing, pricing and reports associated to the tender business, with the clear goal of optimising the tender business within the company.
This individual liaises with different departments within the company to ensure the sales support team have all the needs covered.
To streamline and centralize processes and documentation around the local sales support group to maximise efficiency.

Team management

• Organize the work performed by the Sales support team within Customer Operations departement
• Manage the Sales support team: manage the team objectives, plan regular objectives reviews, organize regular 1:1, ensure the team completes the assigned training courses on time, setup individual training plans where applicable, complete the individual end-year performance review.

Quotations and Tenders (Administration of French tenders)
Coordinate a team of Sales & tenders assistants to successfully cover the following activities:

• Through a proactive review of Tender Managements system (country relevant) apply for appropriate tenders on a daily basis.
• Review, add to and organise all supporting documents required for completion of tenders (liaising with Sales, Marketing, QA, Regulatory etc.)
• Transfer sample requests to Sample coordinator(s) timely when samples are required.
• Ensure Quotations and price offers are sent to customers in a timely manner
• Follow-up pro-actively on contracts ensuring Price updates are effective in a timely manner.
• Ensure Sales team(s) are appraised of outcomes, develop and maintain proactive notification for contract renewals.
• Adapt tender activity to the different software we may have (ERP, CRM,…).
• Report tender activity, identifying volume of activity and results obtained
• Train and update the Sales & Tender assistants in case of system change/upgrade, new regulations or new assistant in the team

Sales reports related to tender business
Ensure the team control all the reports needed for tenders, to get them communicated on time to the different entities.

Price management activities
Coordinate the sales support team to:

• Have all tenders agreements, offers and list prices well identified on the ERP system, utilising processes developed
• Manage and address price queries and invoice litigations linked to pricing in a timely manner
• Extract any pricing for the sales reps/managers, following any request.

Other activities

• Identify opportunities to improve existing processes
• Perform other duties and special projects as assigned by the line manager
• Maintain compliance with established policies and procedures.
• Complete tasks given by the line manager within agreed timescales
• Interpret & respond clearly, effectively & professionally to spoken requests by phone or in person, and to verbal or written instructions
• Significant internal contact, e.g. Sales & Sales Leaders, Marketing Team, Customer Service and Quality & Regulatory. External contact with supplier/contractors and some written customer contact, via mailings.

• French & English fluency
• 3 – 5 years of experience in a similar role
• Organised, self-starter who can work independently.
• Excellent follow through skills.
• Strong communication & interpersonal skills
• Must have excellent PC/system skills and be computer literate with the ability to learn software programs e.g. Microsoft Office (MS Excel, Word) and other databases (ERP Systems)
• French tender processing experience, with clear understanding of the different processes.
• Ability to balance multiple priorities, manage time effectively and able to work to deadlines.
• Exceptional attention to detail & accuracy
• Strong Organizational and Personal Skills
• Strong problems solving skills with high energy and adaptability
• Customer focused
• Take initiatives
• Calm, professional & consistent demeanour
• Knowledge of the Ophthalmic Industry or Medical Device Industry is a plus.

BVI® is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and Phys IOL® (Premium IOLs), and spans more than 90 countries.

We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at www.bvimedical.com