Back Order Analyst
Johnson & Johnson Medical Gmb H is recruiting for a Back Order Analyst (Orthopedics), located in Umkirch, Germany.
Working with Johnson & Johnson isn’t just any job. Every day, we’re creating life-changing treatments for infectious diseases, improving global health equity, and developing Med Tech innovations and pharmaceutical products that enhance the quality of life for people worldwide. From 3D printing and robotics that are redefining surgical procedures to drones delivering vaccines to remote regions, our work is bigger than all of us.
We are looking to strengthen our E2E Supply Chain team in Umkirch. Our new Back Order Analyst will help us drive our capabilities to the next level and ensure best-in-class service for our patients, doctors and customers. The position is a fixed-term position until 31.12.2025.
ROLE TITLE
Back Order Analyst(SAP BUs / JDE BUs)
REPORTS TO
Manager Demand Planning Med Tech
DEPARTMENT
Supply Chain
SCOPE OF RESPONSIBILITY
Johnson & Johnson Medical Gmb H Umkirch/Hamburg
JOB DESCRIPTION
Purpose/General summary
As a Back Order Analyst, you will play a vital role in enabling orthopedic surgeries, directly impacting the health of our patients. Every day, your efforts will make a difference and KEEP PEOPLE MOVING! You will monitor and address critical supply constraints, exploring options to alleviate them and ensuring timely delivery to our customers while maintaining efficient workflows in our warehouse. Additionally, you will coordinate our internal partners to guide proactive solutions and mitigations. This position provides a strong sense of purpose and places you at the heart of a diverse, solution-oriented team.
DUTIES & RESPONSIBILITIES

• First point-of-contact for supply constraints, steering interactions between our upstream SC, our commercial teams and our warehouses.
• Allocate constrained products to ensure that critical items are prioritized based on patient needs and commercial objectives.
• Conduct root cause analyses on deviations such as OTIF, backorder value, and inventory levels. Develop action plans with clearly defined responsibilities to facilitate performance improvement.
• Foster collaborative relationships with relevant departments across the organization, including sales, customer service, and senior management.
• Support the demand planning process by providing insights on supply constraints and potential recovery scenarios.
• Manage inventory in the local warehouse by implementing reorder points and coordinating return activities to the central hub.
• Plan and order third-party supplier products based on the established demand plan.
• Perform periodic controls and general master data maintenance based on system requirements.
• Drive continuous process improvement and standardization in back order management
• Live our credo by ensuring customers' orders are serviced promptly and accurately , while keeping the efficiency of our material flows.

KEY RELATIONSHIPS

• Local and regional supply chain planning
• Customer service
• Sales and Marketing (commercial team)
• Deliver team and warehousing
• Ortho Kit operations

Qualifications

KEY SKILLS

Education & Qualifications

• Education: business education or similar combined with meaningful work experience
• Languages: German and English are mandatory

EXPERIENCE, SKILLS AND COMPETENCIES

• Minimum 2 years of experience of similar responsibility
• Experience within supply chain related tasks, including analytical work
• Entrepreneurial spirit, with high motivation and strong sense of responsibility in addressing the tasks.
• Strong knowledge in excel and Power BI, further analytics software is a plus
• Good skills in ERP systems, preferably in JDE and SAP S/4 HANA
• Excellent written and verbal communication skills, presentation, and persuasion skills.
• Strong customer focus for internal and external customers
• Strong ability to build relationship with partners at all levels
• Financial awareness and good numerical skills

OTHER:

• Position can be also based in Hamburg, Germany
• CBA: Entgelttarif 8

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com (http://www.careers.jnj.com).]

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our corporate culture at Johnson & Johnson and are a fundamental principle of our daily business. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives, backgrounds, and life experiences.

That is why in Germany we are working to create an inclusive environment and culture where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their full potential – no matter who they are.
Therefore, we welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Racism and discrimination are not tolerated at our company, because Diversity, Equity & Inclusion at Johnson & Johnson means "You belong"!

Our goal is to offer people with disabilities a workplace that is as barrier-free as possible. We are aware that needs can be very individual. We respond to these and work closely with our representative for severely disabled employees. Severely disabled applicants will be given special consideration if they are equally qualified.

If you wish to include or request support from the company's representative for severely disabled people as part of your application process, please proactively inform the responsible recruiter when you are first contacted by our Talent Acquisition Team – thank you.