What you will do

• You will be managing the relationship with client counterparts (often product owners and business owners)
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally.
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

• We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Key Success Factors (What you need to have)

• Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively.
• Curiosity and initiative: If you have an eye for detail, enjoy self learning and aren't afraid to "try and see" then this is the job for you. Supported by a fab team this is an independent role where success relies on you trusting your gut and taking initiative.
• Time Management: We need to get back to clients quickly. This is self managed - you should feel confident following up on actions, responding to the client and chasing the supporting team for answers in a timely manner.
• Confident Communication: Confident to communicate the Kraken way of thinking and to provide updates on feature developments. Can lead meetings and drive forward the development strategy within your domain. Can build supporting slides, gantt charts, flow diagrams to aid this. Able to push back as well as champion client needs.

• 
  fluent English AND German required
• Technical mindset, experience in the energy supply sector and with customer journeys
• Experience in managing technical product or projects
• Exceptional interpersonal skills
• Proficient in tools such as miro and office suite
• Experience from Octopus Operations is a plus

Our benefits

• An internationally positioned team with flat hierarchies and open and transparent communication
• We rely on flexible working hours
• Green energy starts with each individual: That's why you get discounted conditions for our electricity or gas tariffs.
• Share options: You will have the opportunity to participate in the international success of Octopus Energy Group Ltd. through share options.
• Language connects: Take your English skills to the next level with Busuu, our corporate language training provider
• For more exercise: Lease your favourite bicycle from us at a low price
• For a healthy work-life balance: train with Wellpass in over 6000 sports and health facilities all over Germany
• Eating makes you happy: We'll give you a monthly allowance of 108,45€ for your daily lunch (easily via app).
• For a relaxed commute to work: We reimburse you for public transport costs
• One less thing to worry about: we'll cover some of your childcare costs
• Whether online or offline - team cohesion and joint events are part of our everyday working life
• A stylish working environment in our Berlin office close to Moritzplatz in Kreuzberg
• For a secure future: the opportunity to take out a company pension scheme through us