Germany Job Openings
Fintiba GmbH
Customer Agent - Chinese Market (f/m/d)
Frankfurt am Main
FULL TIME
September 2, 2024
Fintiba is a fast-growing company based in Frankfurt am Main and market leader in the field of online-based solutions for international students in Germany. We operate with innovative technology at the interface between students, universities, politics, banking and e-commerce.
We put our heart and soul into making it easier for future knowledge workers and specialists to find their way to Germany and thus contribute to improving the attractiveness of Germany as a place to study.
We are constantly expanding our offer for our customers from over 190 countries. For this purpose, we are looking for enthusiastic and suitable colleagues.
Whom we are looking for
We are looking for new colleagues who think creatively, are hands-on and enjoy developing new solutions on their own initiative and are also open to taking on new and changing tasks all the time. With a financial product at the core of our offering, we are also looking for colleagues with an understanding of professional processes, compliance and sensitivity to data.
Your responsibilities
- Supporting international students, mainly Chinese customers, via We Chat, e-mail, phone and in person on all topics and questions regarding our Fintiba account (blocked account, international transfers, payment transactions, fees, account closures and much more)
- Cooperation with our business partners (banks and insurance companies)
- Collaboration in projects to expand our product portfolio
- Further development of customer service and products of Fintiba Gmb H
- Personal customer service on site
This is what you bring along
- Mandarin as native language, very good knowledge of English – German would be a bonus
- Great customer and service orientation
- Independent action and high problem solving ability
- Empathy and patience in dealing with our international customers
- Strong affinity for numbers
- Confident handling of the common Microsoft tools
What We Offer
- An international, professional, and diverse working environment.
- Attractive salary with regular bonuses.
- 30 days of vacation per year.
- Monthly mobility allowance of 50 EUR net.
- Annual training budget of 600 EUR net.
- Annual vacation budget of 150 EUR net.
- Participation in the corporate benefits program.
- Up to 40% remote work within Germany.
- Access to a large, green courtyard for team events and celebrations.
- Flat hierarchies, opportunities for responsibility, and idea development in dialogue.
- Profitable and tech company with 8 years extensive growth story and amazing career opportunities for talents.
- Great company culture and purpose to support internationals in Germany to be successful.
You can find more information about the processing of your personal data as part of the application process and about the information obligations under Art. 13 GDPR here.
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