About us
Fintiba is a fast-growing company based in Frankfurt am Main and market leader in the field of online-based solutions for international students in Germany. We operate with innovative technology at the interface between students, universities, politics, banking and e-commerce.
We put our heart and soul into making it easier for future knowledge workers and specialists to find their way to Germany and thus contribute to improving the attractiveness of Germany as a place to study.
We are constantly expanding our offer for our customers from over 190 countries. For this purpose, we are looking for enthusiastic and suitable colleagues.


Whom we are looking for
We are looking for new colleagues who think creatively, are hands-on and enjoy developing new solutions on their own initiative and are also open to taking on new and changing tasks all the time. With a financial product at the core of our offering, we are also looking for colleagues with an understanding of professional processes, compliance and sensitivity to data.


Your responsibilities

• Supporting international students, mainly Chinese customers, via We Chat, e-mail, phone and in person on all topics and questions regarding our Fintiba account (blocked account, international transfers, payment transactions, fees, account closures and much more)
  
• Customer legitimation and verification of data and documents for account opening
• Cooperation with our business partners (banks and insurance companies)
• Collaboration in projects to expand our product portfolio
• Further development of customer service and products of Fintiba Gmb H
• Personal customer service on site

This is what you bring along

• Very good knowledge of Mandarin and English – German would be a bonus
  
• Great customer and service orientation
• Independent action and high problem solving ability
• Empathy and patience in dealing with our international customers
• Strong affinity for numbers

You expect
We offer an international, professional, and diverse working environment and the opportunity to work with a dynamic and experienced development team. Also, a competitive salary and the possibility to work up to 40% of your weekly working hours on a mobile basis within Germany. Our organization offers a level playing field with flat hierarchies, the opportunity to take on responsibility and to develop ideas in dialogue. The growth of our company offers versatile tasks and opportunities to develop yourself and grow with the company.


Sounds interesting? Then we look forward to receiving your application.


You can find more information about the processing of your personal data as part of the application process and about the information obligations under Art. 13 GDPR here.