Responsibilities
Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of Tik Tok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make Tik Tok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At Tik Tok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

The Rapid Response team aims to ensure the safety of our users on the platform by handling all high-priority Trust & Safety escalations and global crises. The global team operates on a 24/7 model and aims to quickly and effectively handle high-risk escalations from multiple channels.

As the Global Head of Rapid Response, Trust & Safety, you will manage a global team of high-performing managers and work to set the global strategy from the ground up. You'll work cross-functionally with partners in Government Relations, Comms, Product, Policy, and Legal to resolve crises in a timely and appropriate manner. You'll also be growing the people managers in your team both in skills and domain expertise.
This role can be based in either Dublin, Ireland, San Jose or San Francisco California or New York.

Responsibilities
What will I be doing?

• Build the global strategy for crisis and high-priority Trust & Safety incident management work and track the impact of a high-performing global team supporting our internal communications, government relations, and leadership partners across Tik Tok
• Manage a global team of high performing managers that span across APAC, the Americas, and EMEA
• Build strategic relationships and engage with global and cross-functional teams to understand and anticipate evolving Trust & Safety risks for the company and our users
• Identify and scope opportunities to improve operational efficiencies, improve quality, and implement scalable solutions

Qualifications

Preferred Qualifications:

• Bachelor's degree or equivalent practical experience.
• Extensive experience in internet services, process improvement, or customer support.
• Significant experience delivering global operations against core metrics in business operations, support operations, or management consulting roles, managing individuals, managers, and teams.
• Ability to work non-standard work weeks as escalations require.

Minimum Qualifications:

• Advanced degree in related field (e.g., general business, operations management, analytical, technical).
• Experience or interest in content policy or trust and safety operations.
• Ability to work in a rapidly-changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdp T2
Job Information
The base salary range for this position in the selected city is $160000 - $300000 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

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1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

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2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

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3. Exercising sound judgment.