What your work will look like:

• You will be the first point of contact for internal customers, i.e. our colleagues. Your friendly and professional demeanour will ensure an excellent service experience.
• You will communicate clearly and concisely with various stakeholders to clarify requirements, explain solutions and improve service will be part of your responsibilities.
• You will monitor our ITSO services according to common market standards and KPIs to ensure that the first resolution rate, resolution and response times are optimized. In addition, you will create helpful notes, documentation and instructions for our users.
• You will assume technical responsibility for the Unzer Group Service Desk. This will ensure smooth communication and efficient problem-solving for all users.
• You will be responsible for the administration and commercial management of the end-user hardware and software used.

What you need to be successful in this role:

• You have extensive professional experience, ideally in comparable tasks. In particular, you have experience in managing service desk teams and processes according to ITILv4 standards.
• You have strong communication skills in English and German.
• You enjoy making phone calls and can communicate clearly and comprehensibly with various stakeholders.
• Your service-oriented attitude enables you to support users in solving problems through a solution-oriented approach.
• You work independently, but also as part of a team. Your strong service awareness helps to ensure that our users receive the best possible support.
• You are confident in using Windows and Office 365. You are also motivated to continuously familiarize yourself with new topics.
• You are curious about the latest developments in the IT industry.

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  Please note that we will not sponsor your visa or relocation, and you must have a valid work permit to be eligible for this position.

What’s next?

• Does it sound exciting? - Apply with your CV in English. Please don’t shy away if you don’t meet all the requirements! We’re looking forward to meeting you.
• The interview process includes: a 30min intro call with a TA partner, 45 mins technical conversation with the team and last call with the Team Lead. Please note the process might alter depending on our team’s availability.

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  Unzer is an equal employment opportunities workplace, and we commit to hiring regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law. Please refrain from including your picture and age with the application.