Makino Milling Machine Co., Ltd. is recognised as one of the leading technology and service providers in the machine tool industry. The corporation is listed on the Tokyo Stock Exchange and employs some 4,800 people throughout the Americas, Europe and Asia. Its revenues for the fiscal year ending 31st March 2023 totalled 1.4 billion EUR. Makino's wide range of premium-quality production solutions includes machining centres for the production of parts as well as for die and mould manufacturing in a great variety of applications in the aerospace, automotive, off-highway vehicles, industrial components and micro-technology industries. Makino Europe employs 250 people at technology centres and offices in Kirchheim unter Teck (near Stuttgart), Cavenago (near Milan), Paris, Barcelona, and Bratislava focusing on marketing, sales, application engineering and services.

In view of a major expansion, we are currently looking for an experienced and ambitious

Head of Customer Support (m/f/d)

located in our offices in Kirchheim unter Teck (near Stuttgart), Germany

Your principal tasks:

• Active contribution to customer satisfaction across all European regions
• Strategic expansion of the service portfolio
• Promotion of new service products in cooperation with Corporate Marketing
• Active quality management for all products and services to ensure maximum customer satisfaction
• Planning and monitoring staff education and training

Your qualification:

• A (technical) university degree in Mechanical or Electrical Engineering, or adequate knowledge and skills
• Relevant work experiences in service of sophisticated machine tools and machining centres
• Strong leadership capabilities with a high level of motivation and confidence
• Analytical skills, logical thinking and acting, a quick mind, combined with a strong customer orientation
• Commercial knowledge and a natural affinity to sales are very welcomed
• Very good knowledge of English, written as well as spoken, is required

What we offer
As a successful Global Player in a specific market where quality and precision are traditionally of enormous importance, MAKINO highly appreciates employees who share these values. Our technology is a worldwide leader. We take for granted continuous knowledge transfer on a high level. With us you will have a challenging set of tasks with a comprehensive induction, targeted development and further qualification opportunities and an attractive working atmosphere.