Germany Job Openings
Cummins Inc.
IT Operations Support Specialist
August 26, 2024
In this role, you will make an impact in the following ways:
- Ensuring System Availability: By performing routine maintenance and monitoring system performance, you’ll ensure that systems are always available and running smoothly for end users.
- Enhancing System Efficiency: Through customizations and upgrades, you’ll optimize systems to work more efficiently, improving overall productivity.
- Supporting New Employees: By setting up technology and system access for new employees, you’ll help them get up to speed quickly, contributing to a smooth onboarding process.
- Resolving Technical Issues: Your ability to troubleshoot and resolve issues will minimize downtime and keep operations running seamlessly.
- Disaster Recovery Preparedness: By ensuring system disaster recovery, you’ll protect the organization from data loss and ensure business continuity.
- Preventative Maintenance: Regularly performing preventative maintenance on IT systems and networks will help prevent issues before they arise, ensuring long-term system health.
- Accuracy and Reliability: Monitoring system performance and accuracy will ensure that data and operations are reliable, supporting informed decision-making.
- Root-Cause Analysis: Conducting root-cause analysis to identify and address underlying issues will lead to more permanent solutions, reducing recurring problems.
Education/Experience:
- Completed apprenticeship, college, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required.
- A background in an IT support function with about 18-24 months experience would be ideal.
To be successful in this role you will need the following:
- Technical Proficiency: A solid understanding of Active Directory, SCCM, PC/Server hardware, printing, basic networking, and manufacturing PCs. This technical knowledge is crucial for troubleshooting, system maintenance, and supporting various IT service lines.
- Customer-Facing Skills: Strong communication skills, patience, and a willingness to help are essential. You’ll be interfacing with customers, managing their demands, and guiding them to the correct tools and processes for IT requests.
- Flexibility and Adaptability: The ability to travel for operational or project-related activities, sometimes at short notice, and to manage competing priorities across multiple service lines. Being adaptable to both direct instructions and autonomous work is key.
- Process Adherence and Problem-Solving: Following established processes for access management, incident management, and change management. Your ability to diagnose and resolve issues efficiently while maintaining Cummins standards will ensure smooth operations and customer satisfaction.
Organization Cummins Inc.
Role Category Hybrid
Job Type Exempt - Experienced
Req ID 2400554
Relocation Package No
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