San Mateo County Libraries (SMCL) is currently offering an opportunity for an enthusiastic, committed, energetic and flexible manager to join a progressive, future-oriented team. Under general direction from the Library Director and/or Deputy Directors, the Library Services Manager - Employee Services will serve as the organization’s subject matter expert regarding a variety of personnel processes. We are looking for a forward-thinking and creative leader to plan, coordinate, and direct the personnel division of our organization.

While this recruitment may be used to fill any Library Services manager vacancies, the current opening is for a Library Services Manager – Employee Services, focused on the employee experience within the Library. This position will serve as internal support for library management ensuring goals for the workforce are met.

The ideal candidate will have 5 years of increasingly responsible public sector experience administering and leading strategic programs/services in the areas of personnel and staffing management preferably in a library setting. A Master’s degree in Library Science or related field is highly desirable.

The ideal candidate will have the following attributes:

• A passionate public service leader who is approachable, warm, and welcoming.
• An effective coach who knows how to infuse fun into the environment.
• A great communicator and listener.
• Curious and innovative, always seeking out the freshest solutions and latest trends available to enhance our employee experience.
• Is thoughtful and has creative approaches to finding ways to increase engagement and job satisfaction.
• Dedication to incorporate equity, diversity, inclusion and belonging principles into human resources programs.
• Flexible and able keep up with the rapid pace of change that occurs in the organization.
• Be in the practice of staying abreast of emerging issues, trends, and legislative changes with respect to personnel issues which may impact employees and the library.
• A strategic thinker and problem solver who is calm under pressure.
• A people person who is well-versed in the principles and practices of employee engagement.
• Enthusiastic about finding opportunities for operational improvements using data.

In addition, the ideal candidate will be knowledgeable and have experience in the following areas:

• Human Resources Information systems applications.
• County policies and procedures, including the Civil Service Rules, labor contracts, and pertinent State, Federal, and local laws relating to human resources.
• Research and analysis methods and principles.
• Techniques for conducting effective public presentations.
• Industry trends relative to employee services.
• Personnel management principles and techniques, including interviewing, selection, training, supervision, evaluation, motivation, discipline, and staff development.
• Research and reporting methods, techniques, and procedures.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for dealing effectively with the public, vendors, contractors, and County staff.
• Assist in the development of goals, objectives, policies, procedures, and work standards for the department.
• Plan and conduct effective management, administrative, and operational studies.
• Prepare complex and detailed written reports, program policies, procedures, and contracts.
• Gather and analyze data and make effective recommendations to address moderate-to-complex personnel related problems.
• Comprehend written material; interpret, apply, and explain County policies, labor contracts, and other relevant State, Federal, and local policies, procedures, laws, and regulations.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Effectively represent the library in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Operate modern office equipment including computer equipment and specialized HR software applications programs.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

San Mateo County Libraries

Vision: San Mateo County Libraries ignites growth through transformative experiences.

Mission: San Mateo County Libraries strengthens our community by creating an inclusive sense of place and an environment for learning.

San Mateo County Libraries (SMCL) is a Joint Powers Authority comprised of 11 member cities and the unincorporated areas of San Mateo County. Our family of libraries include Atherton, Belmont, Brisbane, East Palo Alto, Foster City, Half Moon Bay, Millbrae, North Fair Oaks, Pacifica-Sharp Park, Pacifica-Sanchez, Portola Valley, San Carlos, and Woodside. Our service area spans rural and urban communities, with approximately 270,000 residents, 75% of whom have library cards. For more information about San Mateo County Libraries, please visit www.smcl.org.

What sets us apart?

• A work culture based on an iterative, tinkering, growth mindset approach.
• Work/life fit flexibility.
• Learning organization, with robustly funded conference and training opportunities for all staff.
• Competitive pay, great benefits, well-funded pension system.
• Dynamic, fun work environment.

NOTE: This position is eligible to receive up to a 10% differential, in addition to all other compensation.

NOTE: The eligible list created from this recruitment may be used to fill other future vacancies.

Qualifications

Education and Experience:
Any combination of experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Equivalent to graduation from an accredited four-year college or university with major coursework in human resources, business or public administration, or a related field, and five (5) years increasingly responsible personnel experience in public sector, including two years experience in a management capacity. A master’s degree in a related field is highly desirable.

Knowledge of:

• Management principles and practices.
• Library purposes, organization techniques and procedures.
• Budget principles and practices.
• Principles and techniques of supervision.

Skill/Ability to:

• Plan, develop, direct, and evaluate programs and activities.
• Select, train, supervise, and evaluate staff.
• Analyze and resolve problems.
• Work cooperatively and effectively with others.
• Conduct needs assessments and perform community outreach.
• Make determinations on library materials.
• Administer a budget.
• Communicate effectively orally and in writing.

Application/Examination

Open and Promotional. Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/term position prior to the final filing date will receive five (5) points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview which may include a pre-interview exercise (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required application materials.

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Wednesday, October 2, 2024, 11:59 PM PST
Application Screening: October 7 - 11, 2024
Civil Service Panel Interview: October 24 and/or 25, 2024