Germany Job Openings

Deutsche Post & DHL

Manager Customer Centricity & Business Development - CESE (f/m/d)

Erlensee

FULL TIME

September 21, 2024

Manager Customer Centricity and Business Development- CESE (f/m/d)
Unleash your Potential. Make a Difference.
We are DHL Freight - a group of 13,000 road cargo experts and Certified Freight Specialists operating in more than 40 countries, who are proud to provide their customers with the best overland freight transport solutions. We are always looking ahead to the next commercial opportunity, anticipating the next global trend. Because at DHL Freight, we're not simply about freight forwarding. We're about forward thinking ways to connect people - and improve their lives.
We are seeking an enthusiastic and dynamic Manager Customer Centricity and Business Development for our CESE: Central & Southern European Cluster (f/m/d). This is a one year time limited contract. An extension is possible.
The position can be carried out from anywhere in Germany- ideally from Erlensee the CESE Headquarters.
As a key member of our team, you will play a crucial role in aligning our strategies with our customers' needs and leading initiatives that drive performance and productivity.
In this role, you will:

Align and prepare content for the Freight Management Board and follow-up Senior Management content with the CEO and Function Heads
Plan, organize, and conduct management events for the CESE cluster, while managing the CESE CEO office agenda
Prepare townhall decks in collaboration with country teams.
Oversee the implementation of our new strategy, including Spotlight Calls, Action Trackers, Expert Groups, and our customer centricity dashboard
Drive customer service performance and productivity, manage reporting, and lead the Customer Service community for the CESE cluster
Manage customer feedback tools, lead the customer feedback community for the CESE cluster and support customer service processes (Surveys and NPA).
Create actionable insights from feedback tools and coordinate follow-up actions

Our perfect match:

You have 4-6 years of experience in business development, customer centricity, or a related field
You are proficient in managing cross-functional teams and working with senior leadership
You are an exceptional communicator with the collaboration skills to work with cross-functional teams, management, and stakeholders.
You pay strong attention to detail and organizational skills to manage projects simultaneously.
You have very good knowledge of the logistics industry, market trends, and customer needs.
You are fluent in English (written and spoken), German is an advantage

Our culture and benefits:
DHL Freight is globally recognized as a TOP EMPLOYER and Great Place to Work across Europe. Our corporate culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
Additionally, this is what you can expect:

Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, 30 days paid vacation, generous corporate discount programs and other employee wellbeing programs.
Global Exposure: Joining DHL Freight means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment including mobile-work opportunities that supports your personal and professional commitments.
Continuous Learning and Development: We invest in our employees’ growth by offering training programs, workshops, and resources to enhance your skills and knowledge.

Your contact:
Beatrice Bowe will be happy to answer your questions at b.bowe@dhl.com.
Join us and be part of a vibrant and forward-thinking team that thrives on innovation, collaboration, and making a meaningful impact in the world of logistics.

Just click on apply and send us your complete application.

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