DHL Express - a company that connects people!

How will you contribute to the success of DHL?

• Ensure that Tender Management meets the response requirements of the Customers.
• Participates in meetings and conference calls with Customer Managers in order to obtain a detailed understanding of customer requirements.
• Support Regional Customer Managers in responding to tenders / contract renewals.
• Involve, lead & support all relevant functional stakeholders for successfully cooperate during the tender projects.
• Support country tender teams by advising on tender processes.
• Ensure achievement of performance and revenue target.
• Maintain good relationships with all internal stakeholders.
• Interacts with Global Implementation team once Tender outcome is known, to ensure smooth hand-over.
• Lead and manage tender projects & process to ensure on-time compelling and competitive business propositions.
• Ensure that tender responses meet customer requirements and are supported / approved by the involved DHL business functions.
• Prepare, facilitate and minute project team meetings / conference calls with all relevant stakeholders (e.g. Sales Managers, Pricing, Operations, IT, Finance etc.) in order to obtain a detailed understanding of customer requirements and to align with all experts on the most suitable sales strategies & DHL solution(s) to win profitable business.
• Make qualification recommendations and provide all relevant information necessary for a go / no go decision in order to utilize all resources with maximum effectiveness on the customer offers.
• Collect, rework and share data from multiple sources with all relevant stakeholders (e.g. revenue potential, shipments profile etc.).
• Create & share project plans and response guidelines for all stakeholders involved during the tender / negotiation process.
• Prepare compelling customer proposal documentations and customer submissions.
• Communicate results of tenders to all relevant stakeholders and handover all collected material for commercial implementation for won tenders.
• Support & lead internal contract management processes for won tenders, source & maintain respective customer reference documents (e.g. contracts, tariffs, SOP, SLA) and report customer contract overview details (e.g. type, scope, duration and terms & conditions of contracts) to stakeholders as needed.
• Support country tender teams by advising on tender processes.
• Take functional responsibilities (e.g. with Tender Review Board management, reporting, proposal template, knowledge database management…) for the regional tender team and support / lead process improvement initiatives.