Germany Job Openings
Wärtsilä
Manager Service Development & Governance
Hamburg
September 20, 2024
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.
We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?
- Service Strategy Development: Develop and implement service strategies that enhance operational efficiency and customer satisfaction across global markets.
- Governance: Establish and maintain governance frameworks that ensure service compliance with industry standards and organizational policies.
- Process description: Create and optimize service procedures and way of working.
- Process Improvement: Identify opportunities for process optimization and lead initiatives to enhance service delivery and operational performance.
- Team Leadership: Manage and mentor a team of service development professionals, fostering an environment of continuous improvement and innovation.
- Stakeholder Engagement: Collaborate with cross-functional teams to align service development initiatives with broader business objectives and customer needs.
- Performance Monitoring: Develop and oversee key performance indicators (KPIs) to measure and report on the effectiveness of service strategies and governance practices.
- Bachelor’s degree in Business Administration, Engineering, or a related field; Master’s degree in Business Administration or a relevant field is preferred.
- Proven leadership experience in service development, quality management, or a related field, preferably within the maritime, automation, or navigation industries.
- Strong understanding of governance frameworks and experience in implementing process improvements.
- Excellent analytical and problem-solving skills, with the ability to lead projects and make data-driven decisions.
- Exceptional communication and interpersonal skills, with the ability to influence and engage diverse stakeholder groups.
- Demonstrated capability in managing and mentoring teams.
- A career in a leading company within the maritime technology sector, committed to innovation and sustainability.
- The opportunity to work with a talented global team and contribute to high-impact projects.
- Opportunities for professional growth and development in a supportive environment.
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