Manager Service Development & Governance

• Service Strategy Development: Develop and implement service strategies that enhance operational efficiency and customer satisfaction across global markets.
• Governance: Establish and maintain governance frameworks that ensure service compliance with industry standards and organizational policies.
• Process description: Create and optimize service procedures and way of working.
• Process Improvement: Identify opportunities for process optimization and lead initiatives to enhance service delivery and operational performance.
• Team Leadership: Manage and mentor a team of service development professionals, fostering an environment of continuous improvement and innovation.
• Stakeholder Engagement: Collaborate with cross-functional teams to align service development initiatives with broader business objectives and customer needs.
• Performance Monitoring: Develop and oversee key performance indicators (KPIs) to measure and report on the effectiveness of service strategies and governance practices.

• Bachelor’s degree in Business Administration, Engineering, or a related field; Master’s degree in Business Administration or a relevant field is preferred.
• Proven leadership experience in service development, quality management, or a related field, preferably within the maritime, automation, or navigation industries.
• Strong understanding of governance frameworks and experience in implementing process improvements.
• Excellent analytical and problem-solving skills, with the ability to lead projects and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to influence and engage diverse stakeholder groups.
• Demonstrated capability in managing and mentoring teams.

• A career in a leading company within the maritime technology sector, committed to innovation and sustainability.
• The opportunity to work with a talented global team and contribute to high-impact projects.
• Opportunities for professional growth and development in a supportive environment.