Spare Parts Administrator

• Receive and review spare part orders from internal stakeholders or customers
• Verify the accuracy and completeness of order information, including part numbers, quantities, and delivery addresses
• Coordinate with relevant departments such as
  • procurement
  • warehousing, logistics, import/export
  • tax, finance, accounting & controlling
  • as well as technical support to ensure smooth order processing and fulfillment.
• Monitor order status and provide regular updates to stakeholders, including estimated delivery dates and any potential delays.
• Generate and maintain accurate records of spare part orders, including order details, invoices, shipping documents, and tracking information.
• Ensure proper documentation for all transactions, adhering to company policies and procedures
• Collaborate with relevant teams to resolve any issues, such as order discrepancies, damaged or defective parts, shipping delays, VAT related concerns
• Monitoring of account receivables
• Identify opportunities to streamline spare part order processing workflows and improve efficiency

• High school diploma or equivalent; business or science bachelor's degree is a plus
• Previous experience in customer support, call center, or help desk roles is preferred
• Strong verbal and written communication skills (english & german)
• Basic technical knowledge to address common customer inquiries
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Strong teamwork and collaboration skills to work effectively with internal teams
• Customer service-oriented mindset with a focus on delivering high-quality support
• Patience and composure in handling challenging customer interactions

• are proficient in using ticketing systems, CRM software, and other customer support tools
• well-founded SAP and MS Office knowledge
• are familiar with the maritime business and regulatory environment
• have knowledge of the ANCS product portfolio